Neighborhood Defender Service · 9 hours ago
Technology Operations Supervisor
US-NY-New York
Full-time
Hybrid
Senior Level
$108K/yr - $160K/yr
7+ years expNeighborhood Defender Service (NDS) is a national nonprofit public defense organization that focuses on client-centered legal representation. The Technology Operations Supervisor is responsible for overseeing IT operations, ensuring technology infrastructure is secure and reliable, and supporting local offices with their technology needs.
CharityLegalNon Profit
Responsibilities
Supervise, coach, and support IT team responsible for helpdesk operations, system administration, and end-user support across multiple offices
Establish clear workflows, service standards, and escalation processes to ensure timely and effective technical support
Foster a team culture grounded in collaboration, accountability, and user-centered service
Oversee the maintenance, reliability, and security of technology infrastructure, including endpoints, networks, cloud-based systems, and cybersecurity protocols
Lead regular system assessments to ensure tools are functioning as intended, well-integrated, and aligned with organizational goals
Support system planning and implementation efforts related to organizational growth, operational efficiency, and equity
Work collaboratively with program, administrative, and leadership teams to understand technology needs and translate them into practical solutions
Support onboarding and offboarding processes, ensuring timely and secure technology access for all staff
Develop and maintain documentation, guidance, and training materials to promote effective and consistent use of organizational systems
Manage relationships with technology vendors and service providers, including software licensing and procurement, in coordination with other administrative leaders
Monitor systems usage, licensing, and capacity to support responsible planning and budgeting
Partner with the Deputy Executive Director and national leadership to inform and implement technology strategies that support organizational priorities
Promote a balanced approach to standardization and flexibility, ensuring national consistency while remaining responsive to local office needs
Qualification
Required
Minimum of 7 years of experience in IT systems management, operations, or a closely related field
Demonstrated experience supervising or leading technical staff, with responsibility for coaching, performance management, and workflow coordination
Strong technical knowledge across a range of platforms, including endpoint management, cloud services, system integration, and cybersecurity best practices
Proven ability to collaborate across departments and support staff with varying levels of technical proficiency
Excellent communication skills, with the ability to translate technical concepts into clear, accessible guidance
Experience developing training materials, documentation, and onboarding processes for diverse teams
Strong organizational skills and the ability to manage multiple priorities in a dynamic environment
Preferred
Additional 2+ years of supervisory or team leadership experience in an IT or operations setting
Experience supporting distributed or multi-site organizations
Familiarity with technology needs in mission-driven, nonprofit, or public interest environments
Experience supporting change management, system transitions, or organizational growth initiatives
Demonstrated commitment to racial equity, accessibility, and building infrastructure that supports staff well-being and programmatic impact
Benefits
Full medical and dental benefits
Retirement plan with company match
Robust time off perks
Paid parental leave
Other benefits
Company
Neighborhood Defender Service
Neighborhood Defender Service offers family, criminal, civil, immigration defense, and youth law services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea Bridgewater
Chief Operating Officer
Shannon Anglero
Chief Advancement Officer
Company data provided by crunchbase