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Customer Success Manager jobs in United States
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BlastPoint · 1 day ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$75K/yr - $90K/yr
date3+ years exp
BlastPoint is a B2B data analytics startup located in Pittsburgh, focused on helping companies engage with customers through data insights. The Customer Success Manager will build strategic relationships with clients, drive product adoption, and contribute to customer growth and retention.
AnalyticsB2BData IntegrationData VisualizationSoftware

Responsibilities

Build long-term, trust-based relationships as the customer's primary contact, strategic advisor, and advocate. Drive measurable business value and maximize customer lifetime value (LTV)
Lead goal-oriented customer engagements (meetings, QBRs, training) to ensure deep understanding, optimal adoption, and realization of success metrics
Proactively identify and execute upselling and cross-selling strategies to drive account expansion and strong retention, minimizing churn risk
Design and refine scalable customer success processes. Create and deliver clear, compelling materials (e.g., business reviews, strategic plans)
Partner with Product, Engineering, and other teams to effectively represent the voice of the customer and coordinate critical issue resolution

Qualification

Customer Success experienceData FluencySaaS experienceProject managementAnalytical thinkingResourcefulnessExcelGSuiteHubSpotSlackCanvaInterpersonal skillsPresentation skillsOrganizational skillsGrowth mindset

Required

Bachelor's Degree and 3–5+ years in a customer-facing or Customer Success role, ideally within a SaaS or technology organization
Proven ability to manage multiple customer accounts and relationships, while supporting new clients through the implementation process
Exceptional interpersonal and presentation skills to build trust with all client levels (users to executives)
Excellent organizational skills and attention to detail under deadlines
Solutions-oriented, resourceful, and analytical thinker with a growth mindset and a passion for technology
Comfortable interpreting customer data and usage analytics to drive insights and strategic recommendations
Willingness to travel periodically for customer meetings, conferences, and internal All-Hands events (approx. twice yearly in the U.S.)

Preferred

Experience working in a startup environment
Project management experience
Experience using Gmail, GSuite (Drive, Slides, Docs, Sheets), Asana, HubSpot, Slack, and Canva (or similar)
Previous presentation experience
Familiarity with analyzing data in Excel

Benefits

Competitive Salaries
$500 Home Office Stipend
Health, Dental, and Vision Insurance
Work/Life Balance Culture
3 weeks of paid vacation
10 Paid Holidays
Unlimited Sick Time
401K

Company

BlastPoint

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BlastPoint offers a customer intelligence platform and analytics tools designed to turn raw customer data into actionable insights.
dateFounded in 2016
location
Pittsburgh, Pennsylvania, USA
people-size51-200 employees
web-link
https://blastpoint.com

Funding

Current Stage
Growth Stage
Total Funding
$20.36M
Key Investors
MissionOGCurql,eLab Ventures,Mudita Venture Partners
2025-10-08Series A· $14.16M
2024-09-03Seed
2023-11-14Seed· $5.25M

Leadership Team

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Alison Alvarez
CEO & Co-Founder
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Tomer Borenstein
Co-Founder & Chief Technical Officer
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Recent News

Pulse 2.0
BlastPoint: $10.6 Million Growth Funding Raised For AI-Based Customer Intelligence Platform
2025-10-15
Technical.ly
RK Mellon Foundation awards $1.46M to social impact startups improving Pittsburgh
2025-10-10
thesaasnews.com
BlastPoint Raises $10.6 Million in Funding
2025-10-10
Company data provided by crunchbase