The State University of New York · 21 hours ago
Learning Management Systems Help Desk Analyst
Albany, NY
Full-time
Onsite
New Grad, Entry Level
$51K/yr - $53K/yr
0+ years expThe State University of New York (SUNY) System Administration located in Albany, New York, is searching for a Learning Management Systems (LMS) HelpDesk Analyst within the SUNY Online office to provide technical and customer service support to SUNY staff, faculty, and students participating in online and blended learning courses at many SUNY colleges. The role involves assisting users with navigation and technical issues related to online courses and supporting other SUNY departments as needed.
Charter SchoolsEducationUniversities
No H1B
Responsibilities
Communicating with prospective and current students, faculty, and campus staff by telephone, email or live chat to assist with navigation, settings issues, gathering information, and resolving issues related to online courses on a Learning Management System
Other related duties may include supporting other SUNY departments such as the Student Conduct Institute (SCI) for login and password issues and assisting with creating end-user documentation and tutorials for a knowledge base repository
Qualification
Required
Associate's degree in a related field or equivalent combination of education and experience
Excellent verbal and written communication and professional telephone etiquette
Minimum of six months technical support experience
Web browsers knowledge - Chrome, Firefox, Edge, and Safari
Desktop operating systems - Microsoft Windows (Macintosh a plus)
Application software - Microsoft Office (Word and Excel)
Ability to work both independently and in a collaborative team setting
Experience with online education
Preferred
Bachelor's Degree
Brightspace Learning Management System (LMS) or other LMS experience
Customer Service experience
Help Desk or user-level technical support experience
Instructional technology related to online education
Knowledge of web conference products
Benefits
Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
Company
The State University of New York
The State University of New York is a system of public institutions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$113.05MKey Investors
Lumina FoundationDasny
2024-07-17Grant· $0.05M
2023-09-13Debt Financing· $113M
Leadership Team
Robert Griffin
Founding Dean
Recent News
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2025-07-22
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