Citi · 18 hours ago
Operations Support Specialist
San Antonio Texas United States
Full-time
Onsite
Entry Level
$44K/yr - $57K/yr
2+ years expCiti is a global bank and financial services company, and they are seeking an Operations Support Specialist. The role involves providing operations support services, maintaining records, and serving as a liaison between various stakeholders to ensure effective operations.
BankingFinanceFinancial Services
Responsibilities
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Handling Account Maintenance/Servicing requests for Retail Bank CDs, MMA/CD Pricing Rate Adjustments, Inactive Accounts, Reg O and Privacy processes
Adhering to strict laws and regulation governing Regulation O, Regulation P (CCPA/CPRA, CAN-SPAM and TCPA) and Regulation DD
Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
2-4 years of relevant experience
Proficient in Microsoft Office
Ability to work unsupervised and apply problem solving capabilities
Working knowledge of Aspen, Eclipse/RSM, G360, IEWA, NCIS, Tabster and Complaints Management systems
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
High School diploma or equivalent
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-02-04
Business Recorder
2026-02-03
2026-01-20
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