Encore Luxury Living · 11 hours ago
Resident Services Coordinator
Holtsville, NY 11742, USA
Full-time
Hybrid
Entry Level
$26/hr - $30/hr
1+ years expEncore Luxury Living is an assisted living community seeking a Resident Services Coordinator. This role involves coordinating staff schedules, overseeing resident records, and ensuring effective communication with various stakeholders to support resident needs and maintain compliance with health regulations.
Assisted LivingReal EstateRental Property
Responsibilities
Coordinates and plans staff schedules, taking staff needs into consideration
Coordinates all staffing requirements and scheduling of Wellness and Reflections Departments
Assures staffing par levels are met daily for all shifts
Coordinates coverage with Reflections/Wellness Directors to approve/disapprove staff requests for paid time off
Completes/Projects/Posts Monthly Master Schedule in On Shift in timely matter
Updates any/all staffing changes for all shifts daily in On Shift. (Example : Sick Calls , Early Clock In / Out)
Patiently manages last-minute changes in scheduling
Assists with recruitment needs by advising Director of Administrative Services (DAS) of open positions
Assists with coordinating candidate interviews for Directors of Wellness/Reflections
Participates in staffing meetings
Assists DAS with applicant completing onboarding/submitting all mandatory new hire paperwork
Manages staff call-outs appropriately by following proper protocol
Assists DAS with any inquiries regarding payroll as they related to shift hours paid
Assists DOW and/or DAS with monitoring status of required in-service education for staff
Maintains Resident chart/file:
Files resident documents ensuring completeness of records/documents prior to filing
Assists the DOW/DOR with obtaining pre-admission documentation as directed and ensures that resident chart is compiled
Assists DOW/DOR with maintenance of the residents’ Electronic Health Records (EHR) including but not limited to: uploading pertinent documents to the EHR upon move-in and throughout the resident’s residency, ensuring completeness of all resident information including diagnoses, allergies, immunizations, weights, service plan, tasks
Runs reports as requested by DOW/DOR
Reviews medical evaluations and all admission forms, and interval documentation and documents, for timely completion, accuracy, and completeness as these pertain to company policy and State Department of Health requirements:
Ensures completion and receipt of resident annual medical evaluations
Refers to the DOW/DOR documentation that is incomplete, incorrect and/or coming due
Performs monthly chart reviews/audits (EHR/Paper charts) ensuring that various records and forms are: in proper order, current/updated including proper staff and physician sign-off as required
Maintains overflow (current year) and historical (prior years) resident records as per company policy and assure all needed documents specific to individual Resident’s files are appropriately filed
Monitors electronic record dashboard to ensure completion of: all resident evaluations/service plans by DOW or designee care, completion of care/medication assistance tasks by care staff, response to care alerts, presents any identified issues to DOW or designee
Assists with chart-to-cart audits to ensure presence of all needed forms for the Medication Assistance Program where indicated and appropriate, i.e. prn capability, prescriptions/orders are present and reflective of current medication regimen, refers discrepancies to Department Head and/or appropriate staff
Organizes charts post resident discharge following chart order guide and provides complete and organized chart to Director of Case Management
Assists with provider visits ensuring resident records are prepared and lists of residents to be seen available to provider
Communicates with pharmacy, physician, physician offices, home health and hospice providers, hospital and skilled nursing facilities discharge planners, Resident/Resident Representatives, et al, as needed
Communicates with internal and external members of the care team
Analyzes recurring errors and bring to the attention of the DOW and/or Executive Director if necessary
Identifies frequent errors occurring by a single person
Performs various data entry and information retrieval tasks using computerized systems
Types/word processes and proof correspondence, reports, forms, manuals, records, and other materials from taped, handwritten, or typed copy
Create spreadsheets, compose correspondence, manage databases, and create reports and documents via desktop publishing
Photocopies and collates various materials as these pertain to scope of responsibilities
Performs key office reception functions, answering phones and greeting Residents and others in person; screen calls and visitors to determine nature of request or problem; refer to appropriate staff member(s) and take messages
Performs other duties as assigned by Director of Wellness, Director of Reflections, and Executive Director (ED) or ED designee
Qualification
Required
Associates Degree preferred
One to two years of relevant project management, medical office management, or administrative experience or a combination of education and experience from which comparable knowledge and skills are acquired. (Relevant training/experience in a medical setting desirable)
Working knowledge of medical and nursing terminology
Excellent computer skills (MS word, excel, outlook etc.)
Experience in staffing and scheduling required
Excellent spelling, filing, reception, and other general office skills. Good basic reading, writing and math skills. Some training or experience in use of computerized filing/data base management systems
Experience utilizing a variety of office equipment, such as facsimile machines, photocopiers, and telephone systems
Ability to speak clearly and comfortably to and deal courteously and efficiently with Residents, Residents families, physicians, property personnel, and others
Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents
Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents
Ability to use discretion in handling confidential information
Must be able to listen attentively to residents', requests and preferences, ensuring exceptional customer service
Independent worker
Complete required in-services as per policy
Company
Encore Luxury Living
Encore Luxury Living provides independent living rental apartments for seniors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase