JLL · 12 hours ago
Quality, Risk, & Compliance Manager
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $125K/yr
6+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking a Quality, Risk, & Compliance Manager. This role involves developing and implementing comprehensive quality assurance and compliance programs for integrated facilities management services, ensuring adherence to regulatory requirements and service excellence across the global portfolio.
CommercialReal Estate
No H1B
Responsibilities
Develop and implement quality management frameworks and compliance programs for global service delivery
Design and conduct regular quality audits and compliance reviews across regional operations
Monitor adherence to contractual requirements, service level agreements, and regulatory obligations
Create and maintain quality and compliance documentation including manuals, procedures, and training materials
Coordinate root cause analysis for quality issues and oversee corrective action implementation
Lead continuous improvement initiatives that enhance service quality and operational excellence
Prepare quality and compliance reports for leadership and client stakeholders
Qualification
Required
Bachelor's degree in Business Administration, Quality Management, Engineering or related field
Professional certification in quality management and compliance (ASQ, ISO or equivalent)
6-8 years' experience in quality management, compliance or operational excellence
Knowledge of regulatory frameworks relevant to facilities management and workplace services
Strong understanding of audit methodologies and compliance assessment techniques
Experience with continuous improvement methodologies (Six Sigma, Lean, etc.)
Excellent analytical skills with ability to identify root causes and develop effective solutions
Preferred
Master's Degree in related field
8+ years experience developing and implementing quality management systems and compliance programs
Experience in facilities management, corporate real estate or professional services industry
Experience implementing global quality programs across multiple regions
Knowledge of ISO standards relevant to facility management (ISO 45001, ISO 9001, ISO 14001)
Background in change management and organizational transformation
Experience with client-facing quality assurance in service delivery environments
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase