Tranzeal Incorporated · 18 hours ago
Technical Support Engineer - Integrations
San Diego, CA
Full-time
Hybrid
Entry, Mid LevelTranzeal Incorporated is seeking a Technical Support Engineer - Integrations to provide technical support to field engineers and product support personnel. The role involves troubleshooting complex systems, resolving technical cases, and advocating for customers using the ServiceNow platform.
Big DataBusiness IntelligenceCloud InfrastructureInfrastructureMachine Learning
Responsibilities
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform
Gain an understanding of the ServiceNow platform and all core functionality
Analyze data with a view to isolate the potential cause of the issue
Involve others to accomplish personal and group goals
Qualification
Required
Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
Knowledge on Web Services (SOAP, REST)
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in any bi-directional, integration between two systems
Some experience with Scripting languages: JavaScript preferred
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files
Company
Tranzeal Incorporated
Tranzeal is an industry leading global Business Transformation Service Provider.
201-500 employees
H1B Sponsorship
Tranzeal Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (4)
2022 (6)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Neha Varma
Associate Director- Client Partner
Sheehan Khera
Client Partner
Company data provided by crunchbase