inSync Staffing · 17 hours ago
Desktop Support Specialist
Redwood City, CA
Contract
Onsite
Entry, Mid Level
$40/hr - $46/hrinSync Staffing is seeking an IT Desktop Support Specialist to provide hands-on, white-glove desktop and endpoint support in a fast-paced corporate environment. The role involves delivering high-quality technical support to employees, including senior leadership, while managing devices, applications, and collaboration technology.
B2BDeliveryHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Becca Kamarad
Responsibilities
Provide high-quality, in-person desktop support in a professional corporate environment
Diagnose and resolve hardware, software, and connectivity issues for Windows and Mac devices
Support mobile devices (iOS and Android) and peripherals such as printers and conference room equipment
Assist with imaging, provisioning, and configuration of Mac and Windows systems
Troubleshoot applications including Microsoft Office, Adobe Suite, Zoom, Slack, and VPN tools
Support and manage video conferencing systems, webinars, and large meetings
Provide direct technical support to VP and C-level executives, both onsite and remotely
Utilize remote support tools such as GoTo Assist when needed
Maintain and update documentation so processes can be transitioned to desktop teams or the Global Service Desk
Partner with IT teams to ensure smooth device management and issue resolution
Lift and move equipment up to 50 lbs when required
Qualification
Required
Strong knowledge of Windows 11 and macOS environments
Hands-on experience with desktop imaging and deployment
Advanced troubleshooting skills for hardware, software, and networking issues
Understanding of core networking concepts (TCP/IP, DNS, DHCP, HTTP/HTTPS, SMTP, SNMP)
Experience with enterprise tools including: Active Directory, SCCM, JAMF Pro (Casper Suite), Windows Server 2012/2016
Familiarity with tools such as Zoom, Cisco VPN, Virtual Machines, and encryption technologies
Ability to support high-level executives with professionalism and discretion
Strong written and verbal communication skills
Comfortable working onsite five days per week in Redwood Shores, CA
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field or equivalent professional experience
Benefits
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
Company
inSync Staffing
inSync Staffing is a staffing and recruiting company providing staff augmentation services.
Founded in 2011
501-1000 employees
H1B Sponsorship
inSync Staffing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase