Solutions Management Group (SMG) · 13 hours ago
Service Desk Analyst
Fort Dodge, IA
Full-time
Onsite
Entry Level
2+ years expSolutions Management Group is a customer service company specializing in office solutions, headquartered in Davenport, Iowa. They are seeking a Service Desk Analyst to provide first-level technical support to staff and faculty, ensuring excellent customer service and effective troubleshooting of technical issues.
ConsultingData Center AutomationInformation TechnologyIT ManagementNetwork Security
Responsibilities
Provides excellent customer service to all Iowa Central Community College staff and students
Answers incoming phone calls promptly and pleasantly
Utilize effective troubleshooting skills, tools, and communication with end users to resolve First Call Resolution issues
Responds quickly and professionally to requests through the Customer Support Service Desk
Scheduling Service Request Team through data entry in a team environment
Maintains confidentiality for students, faculty, and staff profiles
Establishes and maintains strong working relationships with colleagues, staff, administrators, and the general public
Displays a positive, friendly, and respectful attitude toward customers and co-workers
Possesses strong organizational skills and high attention to detail
Other duties as assigned by management
Qualification
Required
Employee must be able to execute strong customer service skills; 2 years plus of previous customer service experience in a call center environment
Associate degree or Certificate/Diploma in computer science or a related field
Strong knowledge of Microsoft-based operating systems and software, with an emphasis on Windows 7, Windows 10, and Office 2016
Preferred
Basic Active Directory Administration experience
Experience with ITIL methodology
Experience supporting Higher Education staff and faculty
Experience supporting end users utilizing Macintosh operating systems
Experience supporting end users utilizing educational/presentation technology peripherals
Experience supporting end users utilizing Microsoft SharePoint
Benefits
Health, Dental, and Vision insurance
Paid premiums for Short Term Disability/Long Term Disability Insurance
Paid $10,000 Life Insurance policy
Section 125 Flex Spending Account
401(K) Retirement Plan
Vacation Pay
Paid Time Off
Holiday Pay
Employee Assistance Program
Company
Solutions Management Group (SMG)
When SMG was established in 1995, our mission was clear: to help our clients do what they do - only better.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Lindbloom
President
Company data provided by crunchbase