SIGN IN
Help Desk Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

The Finders · 4 hours ago

Help Desk Specialist

positionTempe, AZ
timeContract
remoteOnsite
seniorityEntry Level
money$25/hr - $26/hr
date1+ years exp
The Finders is seeking a Service Desk I to provide friendly, first-line IT support for employees across the organization. The role involves responding to IT support requests, troubleshooting hardware and connectivity issues, and ensuring excellent customer service throughout interactions.
FinanceHuman ResourcesSoftware EngineeringTraining

Responsibilities

Respond to IT support requests via phone, email, chat, and ticketing tools
Create, track, prioritize, and resolve tickets in alignment with service-level expectations
Troubleshoot common hardware issues (laptops/desktops, printers, and peripherals)
Support user access needs (password resets, account unlocks, basic permissions)
Assist with basic connectivity issues (Wi-Fi, VPN, and general network access)
Escalate complex issues to senior support teams when appropriate, with clear documentation
Record solutions and troubleshooting steps to support consistent resolution and knowledge sharing
Follow security standards, policies, and IT best practices
Maintain professionalism, empathy, and clear communication in every interaction

Qualification

IT support experienceEntry-level IT certificationWindows/macOS familiarityTicketing system exposureMicrosoft 365 familiarityBilingual (English/Spanish)Communication skillsCustomer-first mindset

Required

1–3 years of IT support and/or customer-facing service experience
Entry-level IT certification (CompTIA A+, ITF+, or similar) or actively working toward one
Familiarity with Windows and/or macOS environments
Strong communication skills, reliability, and a customer-first mindset
Bilingual (English/Spanish)

Preferred

Exposure to a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice)
Basic familiarity with Microsoft 365 and/or Active Directory concepts
Experience supporting remote users (VPN, MFA, home office setups)

Benefits

A stable, team-oriented environment with opportunities to grow in IT support
Hands-on experience across common end-user technologies and support workflows
Training and mentorship to build your technical foundation

Company

The Finders

twittertwittertwitter
company-logo
The Finders are their direct-hire, contract, project, and retained search experts focused on three industry sectors: tech, HR, and finance.
dateFounded in 1998
location
Scottsdale, Arizona, USA
people-size11-50 employees
web-link
https://www.the-finders.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Sharon Bondurant🔸 The Finders
CEO / Founder / Executive Recruiter
linkedin
Company data provided by crunchbase