Liquidnet · 1 day ago
Product Support Analyst
New York, United States
Full-time
Onsite
Mid Level
$95K/yr - $105K/yrLiquidnet is a next-generation agency execution specialist focused on connecting investors with investments. The role involves providing application support and troubleshooting for platform members, managing configurations, and ensuring the operational health of the Fixed Income platform.
AnalyticsFinancial ServicesFinTechIntellectual PropertyTrading Platform
Responsibilities
Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Low Touch and Development teams appropriately
Member configuration and administration of MTF functionality
Troubleshooting and analysis of order routing and trade flow and post-trade issues
Perform regional start of day health checks to ensure all processes are up and members are connected to the platform
Working within a shift rota to provide London support coverage from 7am – 6pm
Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
Daily interaction with Sales and Trading with regards to support issues
Create and track issues within an incident-tracking system to help identify trends and patterns
Create and monitor internal reports and usage queries
Assist with product testing and project work
Occasional weekend work will be required during major upgrades and out of hours testing
Qualification
Required
Technical degree
Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
Demonstrable working knowledge of Fixed Income products and flows
Working knowledge of Unix / Linux environments
Working knowledge of MSSQL, Oracle and Sybase, MySQL/Maria DB database environments, including query-writing
Working knowledge Windows Server environments
Working knowledge of network problems: i.e. firewall and routing problems
Preferred
Current or very recent working history within an OMS vendor
Exposure to supporting message-based architecture (Solace, TIBCO etc)
ITIL Foundation qualification and experience working within an ITIL framework
Familiarity of Equities order routing, algo trading and clearing flows
Experience in programming or scripting language
Demonstrable working knowledge of Fixed Income products and flows
Hands-on working knowledge of at least one industry-recognised Order Management System
Knowledge of the FIX protocol and experience supporting FIX flows
Company
Liquidnet
Liquidnet is a global institutional investment network that intelligently connects the world’s investors to the world’s investments
Founded in 1999
201-500 employees
H1B Sponsorship
Liquidnet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$260MKey Investors
Summit Partners,TCVLong Ridge Equity Partners
2020-10-09Acquired
2005-02-18Private Equity· $250M
2000-03-01Series C· $10M
Leadership Team
Alex Grinfeld
Managing Director, Head Listed Derivatives Americas
Eric Blake
Head of Latin America
Recent News
2025-12-09
2025-09-25
FinTech Global
2025-09-19
Company data provided by crunchbase