Agate Housing and Services · 2 days ago
Shelter Program Manager
Minneapolis, MN, USA, 55404
Full-time
Onsite
Mid, Senior Level
3+ years expAgate Housing and Services is dedicated to ending homelessness and is seeking a Shelter Program Manager to oversee one of their housing-focused shelter program sites. The role involves ensuring efficient shelter operations, supervising staff, and building community relationships while maintaining a safe and welcoming environment for all guests.
Assisted LivingCharityHomeless ShelterNon Profit
Responsibilities
Ensure the shelter is a safe, welcoming, and affirming space for all guests
Uphold best practices, including Harm Reduction, Housing First, and trauma-informed care
Hire, train, schedule, and supervise full-time, part-time, and on-call shelter staff
Provide regular coaching and performance feedback to shelter staff
Ensure staff are compliant with required trainings
Set daily work expectations and hold staff accountable
Coordinate cross-training opportunities and scheduling with other Agate programs, supervisors and staff
Ensure shelter operations align with Agate's mission and the emergency shelter's goals of hospitality, safety, and dignity
Ensure daily activities are complete throughout each shift, including meal service, maintenance, cleanings, supplies, and equipment functionality
Maintain daily operational structure, ensuring consistency in services and support for guests
Collaborate with internal and external sources to resolve facility issues promptly
Monitor data collection, grant compliance, and reporting accuracy in databases such as HMIS and ClientTrack
Complete daily and weekly paperwork such as credit card reimbursement forms, personnel change forms, timecard approvals, etc
Work with philanthropic, governmental, and faith-based partners to sustain and grow support for the shelter
Promote shelter services and advocate for participant needs within the broader housing and homeless response systems
Assist with special projects as assigned
Support the strategic direction of Agate's shelter and emergency response programs
Participate in internal agency meetings and trainings
Qualification
Required
Minimum of 3 years' experience in homeless services, shelter management, or a related field
At least 2 years of supervisory experience, including hiring and performance management
Strong understanding of Housing First, Harm Reduction, and trauma-informed care
Excellent communication and interpersonal skills
Ability to work flexible hours, including evenings/weekends as part of the on-call rotating pool of supervisors
Have a valid Driver's License, car insurance and pass a background check
This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check
Preferred
Bachelor's degree in social services, public administration, or related field
Experience with HMIS
Knowledge of Hennepin County housing and homeless services, including coordinated entry
Benefits
Fully eligible for full time benefits
Company
Agate Housing and Services
Agate Housing and Services offers outreach, shelter, and housing support for people experiencing homelessness.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase