GovCIO · 17 hours ago
Tier 3 Data Quality Help Desk Analyst (Remote)
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expGovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The role involves providing Tier 3 Help Desk and troubleshooting support to end users for various IAM services.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff
Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fix
Assist the Operations & Maintenance (O&M) team to liaison with application development teams and IAM partners during outages and periods of degradation
Develop help desk process documentation
Develop help desk knowledge artifacts
Prepare, generate, and submit weekly Help Desk Report
Perform reviews of end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff
Maintain project, data center, and help desk documentation, including knowledge-based articles stored on Project SharePoint site, JIRA, GitHub, and the ServiceNow
Maintain email distribution lists and send out maintenance notifications for IAM SSOi, SSOe, and MPI Partners
Provide general support to the VA Help Desk Lead to include generating help desk reports, maintaining content on SharePoint sites and ServiceNow application, and end user/help desk training session planning and coordination
Qualification
Required
Bachelor's with 2 - 5 years (or commensurate experience), 8 years of additional relevant experience may be substituted for education
Bachelor's degree in business or technical discipline
Competency in MS Word, MS Excel, MS SharePoint, JIRA, GitHub, and ServiceNow
Good communications, analytical, and writing skills
Ability to work independently within a team-oriented environment
Ability to obtain and maintain a Suitability/Public Trust clearance
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
Washington Technology
2026-01-14
2026-01-14
Washington Technology
2025-11-26
Company data provided by crunchbase