C4 Technical Services · 16 hours ago
Level 1 Help Desk x 2
Hays, KS
Contract
Onsite
New Grad, Entry Level
$24/hr - $31/hrC4 Technical Services is seeking a Level 1 Help Desk Support Specialist for a 3-month contract in Fort Wayne, Indiana. The role involves providing computer support, troubleshooting hardware and software issues, and assisting employees with IT-related inquiries.
Information TechnologyTelecommunications
Responsibilities
Installs, diagnose repairs, maintains, and upgrades all hardware and software for all departments to ensure optimal workstation performance. This includes tracking, IT support, and maintenance on all computers
Provides employee training and IT assistance as required
Strongly preferred Ring Central administration and troubleshooting
Maintains and correctly utilizes support ticketing systems to track and prioritize system issues
Escalate issues to proper resource as required
Troubleshoots computer and printer issues, in addition to all peripheral equipment (copiers, telephone systems and fax machines)
Coordinates with supervisor when outside support is needed
Maintains the Information Technology inventory in the server room as well as satellite administrative offices, which includes pictures of all devices and updated information on software and hardware pieces
Maintains and retains current documentation on all areas related to the Information Technology department
Oversees installation of network cabling for projection software at all locations, and installs cabling for networking computers, printers, etc. when needed
Troubleshoots broadband connections and telephone connections
Supports all outside presentations (i.e. continuing education seminars), by ensuring all required AV equipment is set up and functional
Rotates “on call” responsibilities, including rotation on nights and weekends
Performs other duties and assumes various responsibilities as determined by IT Systems Director
Qualification
Required
End user support & troubleshooting
Active Directory
Microsoft Shop-M365, Azure, Admin Portal, Exchange
Ticket volume varies but good is considered completing anywhere from 5-10 tickets per day
Working with Doctors and Administrative team-likeability, great attitude, empathetic, and compassionate are character traits the client is looking for
Installs, diagnose repairs, maintains, and upgrades all hardware and software for all departments to ensure optimal workstation performance
Provides employee training and IT assistance as required
Maintains and correctly utilizes support ticketing systems to track and prioritize system issues
Escalate issues to proper resource as required
Troubleshoots computer and printer issues, in addition to all peripheral equipment (copiers, telephone systems and fax machines)
Coordinates with supervisor when outside support is needed
Maintains the Information Technology inventory in the server room as well as satellite administrative offices, which includes pictures of all devices and updated information on software and hardware pieces
Maintains and retains current documentation on all areas related to the Information Technology department
Oversees installation of network cabling for projection software at all locations, and installs cabling for networking computers, printers, etc. when needed
Troubleshoots broadband connections and telephone connections
Supports all outside presentations (i.e. continuing education seminars), by ensuring all required AV equipment is set up and functional
Rotates 'on call' responsibilities, including rotation on nights and weekends
Performs other duties and assumes various responsibilities as determined by IT Systems Director
Excellent interpersonal, written, and verbal communication skills
Detail oriented with strong organizational skills
Ability to obtain knowledge and skills on the job or through educational courses
Strong analytical skills and problem-solving ability
Polite, professional, and courteous
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
Ability to effectively sustain multiple, simultaneous tasks
Available to work flexible schedule ad additional hours as required, including nights and weekends
Physical Activity: Standing, stooping, reaching, walking, lifting, fingering, talking
Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
The worker must have close visual acuity to perform each position activity
Travel is required for this position and requires a valid driver's license
Staff members are required to meet training expectations within their initial 90-day probationary period
The organization encourages employees to actively participate in educational opportunities provided, recommended, and sponsored by Client
Preferred
Ivanti ITSM ticketing system
Strongly preferred Ring Central administration and troubleshooting
Associate degree in Information Technology/Information Systems or related field is preferred
CompTIA A+, Net+, Security+, Server+ or equivalent experience is preferred
Company
C4 Technical Services
C4 Technical Services is an information technology company offering IT and telecommunication services
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mary Gaida
CFO
Anderson Cooper
C/O installer( power tech)/wireless tech
Recent News
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