Kerry Search Partners · 17 hours ago
Information Technology Services Manager
Detroit Metro
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $200K/yr
8+ years expKerry Search Partners is a leading technology and semiconductor innovation company seeking a Senior Manager to lead an enterprise ServiceNow team. The role involves providing technical direction, overseeing complex ServiceNow projects, and managing a high-performing team to drive digital transformation and operational excellence.
Staffing & Recruiting
Responsibilities
Provide technical direction and architectural leadership across core ServiceNow modules, including ITSM, CMDB, CSM, and Security Incident Response
Lead complex ServiceNow projects — integrations, upgrades, and custom app development — ensuring best practices and platform stability
Oversee CMDB strategy, data governance, and accuracy, driving reliable IT asset visibility and compliance with ITIL processes
Manage and mentor a diverse, high-performing team, fostering professional growth and a culture of innovation
Ensure operational excellence across ServiceNow administration, support, and service delivery — maintaining SLAs and optimizing user experience
Partner with IT and business leaders to shape the ServiceNow roadmap, define KPIs, and demonstrate business value through analytics and dashboards
Qualification
Required
8+ years of ServiceNow experience, including 3+ years in a leadership or management capacity
Deep expertise across multiple ServiceNow modules and hands-on experience with scripting (JavaScript, Glide APIs), Flow Designer, and integrations using REST/SOAP
Strong understanding of CMDB design and governance, configuration management, and ITIL-based service operations
Experience in global or enterprise-scale environments, balancing strategy with execution
Excellent communication, coaching, and stakeholder management skills
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
ServiceNow Certified System Administrator (CSA) – required
Preferred
ITIL Foundations Certification – preferred
Company
Kerry Search Partners
We are a boutique executive-search firm with a dedicated focus on the pharmaceutical, medical device and technology sectors across North America and EMEA.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase