JLL · 16 hours ago
Senior Director, Integrated Program Manager
United States
Full-time
Remote
Director/Executive
$165K/yr - $165K/yr
10+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking a Senior Director, Integrated Program Manager to drive strategic solutions for clients and enhance their real estate portfolios. This role involves collaborating across teams, managing complex projects, and fostering client relationships to ensure high-quality outcomes and client satisfaction.
CommercialReal Estate
No H1B
Responsibilities
Deliver strategic solutions for clients to enable them to achieve their real estate portfolio goals
Actively collaborate across platforms to maximize the value of JLL for our clients
Develop our people and inspire others
Support ambitions beyond the workplace
Harness innovative technology and data to drive change and effective decision making
Lead the relationship for multiple strategic alliance clients, assisting them in developing real estate strategy linked to their business objectives
Demonstrate a highly visible commitment to creating a 'one-firm firm' to support program solutioning and meet client needs by partnering with and cultivating positive working relationships with cross-discipline teams and global PDS partners
Collaborate with clients on national and global large scale and/or highly complex project portfolios to define program specific goals
Develop objectives/desired results and work with the team and other managers to achieve completion
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting
Develop and oversee management routines to manage portfolio performance and performance metrics
Oversee, approve or conduct contract negotiations to ensure profitable business and appropriate pricing for JLL services
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels
Continuously identify and implement process improvements to enhance complex project delivery and team efficiency
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise
Comply with all JLL policies and procedures, including but not limited to ethics and business practice
Demonstrate a commitment to putting the business first, driving change, helping, and inspiring others, and executing tasks efficiently
Leading by example and establishing a strong rapport with team members and direct reports, this role will contribute to and oversee team operations, effectively managing project team members
Attracting and retaining talent, succession planning, setting and managing team goals, performance metrics, and KPIs (Key Performance Indicators)
Allocate workloads among team members, considering their expertise, capacity, and project priorities
Ensure training and development of JLL team members in the skills and understanding of firm procedures, methodology and practices expected for successful program management implementation
Fostering a collaborative and mentoring culture is essential, creating an environment that encourages continuous learning and professional growth within the team
Execute project team strategies, supporting P&L strategies, and positively impacting the business and personal brand reputation
Achieving specific business development targets that are tied to managing and expanding selected client relationships, developing new relationships, identifying sourcing opportunities for new clients, contributing to the expansion of new products and services, and identifying cross-selling opportunities
Monitoring project plan alignment and profitability is crucial for project success and financial performance
Qualification
Required
Stellar interpersonal skills and problem-solving ability with an ability to interact with executive level external and internal clients and team members
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships
Experience presenting in pitches, RFP's, etc. with proven winning track record
Extensive, proven positive experience effectively supervising, training, mentoring and evaluating several project managers at various levels within the organization or team
Ability to lead individuals across a national platform to deliver superior results in client service
Proven record of providing excellent internal and external customer service
Ability to connect strategy to detail and follow-through
Experience with multiple complex and/or large-scale projects and programs throughout the real estate lifecycle
Experience working in multiple markets with the ability to navigate regional operational nuances
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations
Master of all phases of project management including: program development, budgeting, planning and design, project milestone scheduling, services contracting of multidisciplinary project teams, conflict resolution, project implementation, project oversight, accounting practices and project closure
Expert at building relationships and earning trust
Strong organizational skills and capacity to prioritize and escalate in a complex, fast-paced environment
Hands-on approach, attention to detail, and ownership
Ability to solve advanced problems and deal with a variety of options in complex situations
Advanced computer skills, with an emphasis on Smartsheet and data analysis
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus)
Strong oral, written, and presentation communication skills
Strong planning, scheduling, multitasking, and organization skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (advanced degrees are a plus)
10+ years of real estate, project management, or program management experience
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
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