Nova EnviroLabs · 1 day ago
Admin and Customer Service Associate
Portland, ME
Full-time
Onsite
Entry, Mid Level
1+ years expNova EnviroLabs is a startup business seeking energetic and dedicated individuals to join their team. The Admin and Customer Service Associate will provide administrative support for laboratory launch tasks and assist with sales and customer service, while also functioning as a sample courier. This role involves using technology solutions and ensuring efficient operations within the laboratory environment.
Alternative MedicineBiotechnologyCannabisCommunitiesHealth CareMedical
Responsibilities
Highly proficient with software and technology solutions. Advanced computer user skills required
Responsible for providing day to day supervision over administrative tasks
Responsible for receipt and transfer of samples
Function as an occasional sample courier using company provided vehicle
Responsible for maintaining sample logs and METRC chain of custody
Responsible for accurate data entry when necessary
Responsible for understanding and following all necessary SOPs
May be required to provide support and training to clients on-site
Ensures resolution of ordering errors before samples are returned to clients
Assists administrative team with sales and marketing projects
Provides orientation and performance feedback on appropriate staff
Reviews policies and procedures to meet specific guidelines
Ensures prompt resolution of clerical errors
Maintains documentation and resolution of problem samples
Responsible for data entry and review, both in oversight and production
Responsible for documentation and resolution of customer complaints
Works as a liaison between laboratory, client base and lab management
Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
Field calls, emails from clients
On-board clients as necessary
Organize promotional materials, marketing outreach
Monitor communication platforms
Qualification
Required
Highly proficient with software and technology solutions
Advanced computer user skills required
Responsible for providing day to day supervision over administrative tasks
Responsible for receipt and transfer of samples
Function as an occasional sample courier using company provided vehicle
Responsible for maintaining sample logs and METRC chain of custody
Responsible for accurate data entry when necessary
Responsible for understanding and following all necessary SOPs
May be required to provide support and training to clients on-site
Ensures resolution of ordering errors before samples are returned to clients
Assists administrative team with sales and marketing projects
Provides orientation and performance feedback on appropriate staff
Reviews policies and procedures to meet specific guidelines
Ensures prompt resolution of clerical errors
Maintains documentation and resolution of problem samples
Responsible for data entry and review, both in oversight and production
Responsible for documentation and resolution of customer complaints
Works as a liaison between laboratory, client base and lab management
Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
Field calls, emails from clients
On-board clients as necessary
Organize promotional materials, marketing outreach
Monitor communication platforms
Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc
2 years college coursework or high school diploma
1-3 years of administrative experience
Preferred
Bachelor degree with management experience preferred
Experience with Zoho platform is a plus
Preferred experience in the cannabis testing, food testing or environmental testing field
Benefits
Health
Dental
Vision benefits
Company
Nova EnviroLabs
Nova Analytic Labs is fully accredited by the Maine DWP and Maine Laboratory Accreditation Program (MLAP) for the testing of PFAS chemicals in drinking water using EPA method 533.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.5M2018-11-19Seed· $0.5M
Leadership Team
G
Greg Newland
Founder and Chief Scientific Officer
Recent News
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