EnergyHub · 16 hours ago
Client Success Manager, Central
United States
Full-time
Remote
Mid Level
$85K/yr - $115K/yr
3+ years expEnergyHub empowers utilities and their customers to create a clean, distributed energy future. As a Client Success Manager, you will manage client relationships, support program launches, and ensure client goals are met while collaborating with various internal teams.
CleanTechCloud ComputingEnergyEnergy Management
No H1B
Responsibilities
Manage multi-faceted programs with device partners, clients and internal teams
Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization
Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
Spend time understanding and driving clients' objectives and growth targets and guiding them through key decisions to design programs that support these targets
Partner with Sales to support successful renewals and expansions in your clients' accounts
Creatively problem-solve when difficult situations arise and resolve operational challenges
Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success
Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams
Qualification
Required
Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech / greentech) preferred
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships
Good judgment in a business context
Experience working with a team in a cross-functional environment
Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
A BS or BA degree
At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field
Preferred
Familiarity with EVs, batteries, connected devices, IOT, or building automation
Familiarity with Virtual Power Plan (VPP) programs and initiatives
Certifications in energy management, project management, program management
Benefits
100% paid medical for employees
401(k) with employer match
Casual environment
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
Company
EnergyHub
EnergyHub is a producer of energy management tools that improve the relationship between consumers and utilities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.09MKey Investors
California Energy CommissionAcadia Woods Partners,Partnership Fund for New York City
2024-06-12Grant
2013-05-10Acquired
2012-12-03Debt Financing· $0.5M
Leadership Team
Seth Frader-Thompson
Co-founder and President
Recent News
altenergymag.com
2026-01-16
Company data provided by crunchbase