MediaCross · 3 hours ago
Support Specialist
Norfolk, VA
Full-time
Onsite
Entry Level
2+ years expMediaCross is seeking a Support Specialist to provide exceptional customer service and guidance to clients. The role involves managing customer inquiries, data entry, and assisting with the pre-employment process at Naval Station Norfolk.
AdvertisingMarketing
No H1B
Security Clearance Required
Responsibilities
Provide exceptional customer service and informed guidance to customers via phone and email
Receive and review data submitted by customers to confirm professional qualifications meet all requirements
Accurately enter, update, and upload data into multiple databases
Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner
Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future
Assist customers with navigating the pre-employment process
Conduct conditional offer calls with customers who have been selected for a position
Schedule, facilitate, and document interviews with Subject Matter Experts
Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes
At times, have the flexibility to work an adjusted schedule due to operational needs
Other duties as assigned
Qualification
Required
Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance
Minimum High School Diploma or equivalent required
Minimum two years' customer service experience required
Proficiency in Microsoft Outlook and Word required
Proficiency in working on a computer with a Microsoft operating system required
Professional and effective communication skills required, phone and email
Must be extremely detail-oriented and focused on accuracy
Must have the ability to multitask and effectively work within multiple databases
Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes
Adapts well to change
Works well in a team setting
Preferred
Associates Degree or Bachelors Degree preferred
Proficiency in Microsoft Excel preferred
Data entry experience preferred
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
FSA Plan
401(k) Plan
Paid Time Off
Volunteer Time Off
Company
MediaCross
MediaCross is a marketing and advertising company providing marketing and communication services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase