Corebridge Financial · 19 hours ago
Service Operations Support Sales Team Lead
TX-Houston
Full-time
Onsite
Senior Level
7+ years expCorebridge Financial is a company that partners with financial professionals to enhance financial lives. The Service Operations Support Sales Team Lead directs the on-site service support team to ensure high-level operational alignment and partnership with the Wholesaler network.
Financial ServicesInsuranceLife Insurance
Responsibilities
Lead a Team of individuals at multiple offices which are dedicated to providing superior service to our Sales Organization
Develop guidelines for your Team and make sure they are met
Provide coaching to team members and help improve experience
Must be physically present at designated office 5 days out of the week during set hours
Timely handling of service-related questions, escalations, and exceptions
Partner with Sales Team Management to set expectations for your Team
Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors
Facilitation of exception reviews
Develop resolution recommendations
Ability to think outside the box
Partner with business units and fellow SOS Leads for service improvements
Qualification
Required
7 plus years combined experience in Operations with Corebridge or 10 plus years of Annuity Operations experience outside of Corebridge
Knowledge of Fixed, Index, RILA and Variable Annuity products, processes, and industry requirements
5 plus years experience in managing operations and service teams
Strong written and verbal communication
Strong interpersonal skills with high energy level
Proven track record of problem-solving skills
Passionate about customer service
Attention to detail, accuracy and quality
Ability to work with Senior Management across business lines without supervision
Strong team player
Enjoys fast paced environment
Attendance and performance must be in good standing
Benefits
Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
Employee Assistance Program: Confidential counseling services and resources are available to all employees.
Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Company
Corebridge Financial
Corebridge Financial is a providers of retirement solutions and insurance products. It is a sub-organization of AIG.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Nippon Life Insurance Company of Japan
2025-11-04Post Ipo Secondary· $1B
2025-08-06Post Ipo Secondary· $1B
2024-11-07Post Ipo Secondary· $936M
Leadership Team
Alan Colberg
Lead Independent Director and Chair Nominating and Corporate Governance Committee
Ryan Vickerman
Digital Creative Director
Recent News
2026-01-07
2025-12-02
Company data provided by crunchbase