University of Michigan · 10 hours ago
Research Technology Operations Manager
Ann Arbor, MI
Full-time
Hybrid
Senior Level
$103K/yr - $114K/yr
5+ years expThe University of Michigan's Information and Technology Services (ITS) is seeking a Research Technology Operations Manager to provide insights from data analysis and support the Advanced Research Computing (ARC) leadership team. The role involves developing research technology strategies, managing projects, and fostering collaboration across various teams to improve research outcomes.
EducationE-LearningHigher EducationUniversities
Responsibilities
Develop research technology strategies and plans, in collaboration with ARC management, U-M research and academic staff. Collaborate with important partners and ITS leadership to develop key performance indicators. Communicate progress against metrics on a periodic basis
Through ongoing collaboration with ARC management and teams, monitors metrics for service resources to source supply needs and ensure recurring inventory needs are addressed
Participate as a key working member of the team, by contributing to solving issues, priority-setting and resource allocation
Manage multiple, related projects in a coordinated way, ensuring projects are completed within time and budget requirements using standard project management tools and techniques
Facilitate ARC leadership decisions and develop compelling business cases to be reviewed at the highest levels of university leadership
Evaluate and document business processes ensuring proactive and appropriate distribution of information. Maintain all appropriate documentation using a standard, visual format
Work with customers and unit partners to resolve complex issues; provide alternative solutions
Maintain appropriate inventory in alignment with orders and vendor needs
Interpret, implement and ensure compliance with university academic and administrative procedures within an operating unit. Recommend new internal procedures
Clearly and concisely communicate planned changes and initiatives to the research community
Collaborate with other departments within the organization to identify research technology needs and opportunities. Review current services and need for expansion of services and work with ARC leads to determine viability
Manage the relationship and coordination with important support staff across ITS and academic units
Collaborate and provide transparency to service owners, managers, and other ITS leaders to ensure research projects are well understood and organizational impacts are addressed
Supervise the Advance Research Computing Help Desk team
Lead and communicate with the team to solve problems, make decisions, manage change, and improve process improvements to align ARC with ITS standard practices
Partner and manage customer relationships around service delivery. Represent ARC with relevant campus partners and academic units
Qualification
Required
Bachelor's degree or higher in a related field or equivalent experience
Minimum of 5 years of experience in technology
Experience leading a high-performing, customer-oriented team dedicated to advancing the University's research mission
Excellent project management, organizational, and planning skills
Ability to contribute and collaborate effectively as a highly-functioning and productive team member
Excellent written and verbal communication skills
Excellent problem-solving and critical thinking skills
Ability to work independently and as part of a team
Preferred
Certified Associate in Project Management (CAPM) certification
Experience in an higher education environment
Familiarity with research computing environments (High-Performance Computing, Storage, data lifecycle, Globus, etc)
Working knowledge of industry standards and regulatory requirements, or the ability to quickly understand them and translate for developers
Benefits
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
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