LanceSoft, Inc. · 23 hours ago
Helpdesk / Desktop Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $25/hrLanceSoft, Inc. is seeking a Helpdesk / Desktop Support Specialist for a contract role. The specialist will provide first level support to end-users, troubleshoot various issues, and manage ticketing processes.
Information Technology
Responsibilities
Provide first level support for all end-users
Troubleshoot and resolve hardware, software and voice/data communication systems issues
Escalate calls when appropriate
Write concise, informative tickets
Follow up on all tickets in a timely manner and follow through to resolution
Qualification
Required
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required
Excellent customer service, verbal and written communication skills are a must
The ability to multi-task, prioritize and work under pressure are required
Must be willing to work flexible hours when appropriate
Prior customer service, call center or help desk experience is required
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase