Clark National Accounts · 1 day ago
Account Support Internship - Summer 2026
Lititz, PA
Internship
Onsite
Intern
0+ years exp
Start in 2026 SummerClark Associates is a leader in the Food Service industry, and their newest division, Clark National Accounts, is focused on expanding their reach through technology and innovation. The Account Support Intern will assist the team in enhancing customer experiences by addressing inquiries, researching orders, and contributing to process improvements.
Wholesale
No H1B
Responsibilities
Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
Assist with account-specific tasks, including preparing or updating internal reference materials
Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions
Qualification
Required
Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
Assist with account-specific tasks, including preparing or updating internal reference materials
Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
Contribute observations or ideas that support process improvement and the continued development of CNA's evolving platform
Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions
Work is performed while sitting/standing and interfacing with a personal computer
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations
Requires occasional bending, squatting, crawling, climbing, and reaching
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs
Access to a reliable and secure high-speed internet connection
Access to a home router and modem
A dedicated home office space that is noise- and distraction-free
A valid, physical address (apartment, suite, etc.)
The desire and ability to work and communicate with other team members via chat, webcam, etc
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY)
Excellent written and verbal communication, with the ability to explain information clearly and professionally
The ability to multitask and prioritize responsibilities in a fast-paced service environment
Strong attention to detail and the ability to work with accuracy across multiple systems
Curiosity and problem-solving skills to understand the root cause of customer or order issues
The flexibility to work independently and also as part of a supportive and collaborative team
A positive attitude and the ability to remain patient and empathetic when faced with challenges
Initiative to ask questions, seek clarity, and look for opportunities that improve your own performance and the customer experience
An ownership mentality, taking pride in accuracy, follow-through, and the quality of your work
Preferred
Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks
Wired connection is preferred, if possible
Benefits
401(k) matching
Employee Assistance Program
Company Discounts
On-Site Fitness Centers
Dog-friendly Offices
Company
Clark National Accounts
We are Clark National Accounts (CNA), a specialized division of Clark Associates, the #1 distribution giant in Foodservice Equipment & Supplies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Colin Decker
Partner Services
Company data provided by crunchbase