IBM · 1 day ago
Oracle Finance Managed Services Consultant
Bellevue, WA
Full-time
Hybrid
Mid LevelIBM Consulting is focused on long-term client relationships and collaboration across industries. The Oracle Finance Managed Services Consultant will engage in day-to-day managed services activities, providing support for Oracle Cloud Financials and ensuring client satisfaction through effective issue resolution and communication.
Artificial Intelligence (AI)Enterprise SoftwareBig DataSoftwareProfessional ServicesBusiness DevelopmentBusiness Information SystemsCRMData ManagementFoundational AI
Responsibilities
Serve as primary point-of-contact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services
Provide day-to-day Oracle application support for assigned clients. Be hands-on with client ticket resolution
Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs
Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed
Assist with transitioning clients into Managed Services post implementation go-lives and newly signed clients
Identify, manage and communicate issues and risks, escalating as required to Senior Management
Understand client needs and proactively make suggestions that will improve customer satisfaction
Qualification
Required
Serve as primary point-of-contact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services
Provide day-to-day Oracle application support for assigned clients. Be hands-on with client ticket resolution
Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs
Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed
Assist with transitioning clients into Managed Services post implementation go-lives and newly signed clients
Identify, manage and communicate issues and risks, escalating as required to Senior Management
Understand client needs and proactively make suggestions that will improve customer satisfaction
Preferred
Additional experience with other areas of Oracle Cloud ERP (e.g. Accounting Hub, Projects, Tax, Reporting) would be an advantage
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
Founded in 1911
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-02-13
Global Venturing
2026-02-13
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