ITV America · 20 hours ago
Information Technology Desktop Support
Stamford, CT
Full-time
Onsite
Entry Level
$31.25/hr - $34/hr
2+ years expITV America is seeking a skilled IT Desktop Support Specialist to provide L1/L2 support within their IT team. This role is essential for ensuring seamless technology operations and providing top-tier support to end-users across the organization.
Media and EntertainmentTV Production
Hiring Manager
Hannah Alland
Responsibilities
Provide initial troubleshooting and resolution (L1/L2) for technical issues across Windows and Mac operating systems, escalating complex problems to the appropriate team when necessary
Monitor and respond to IT tickets, ensuring timely assignment, resolution, and documentation
Assist IT Managers in managing IT inventory, including tracking, reconciliation, and organization of hardware and software assets across our entire slate of productions and corporate users
Set up and manage audio-visual equipment for conference rooms, ensuring functionality for meetings and presentations
Configure, support, and troubleshoot Zoom telephone systems for end-users
Support onboarding processes by setting up accounts, configuring devices, and providing new users with IT orientations
Set up and troubleshoot email accounts, ensuring proper access and functionality
Create and update IT documentation, including workflows, troubleshooting guides, and knowledge base articles
Maintain trackers for inventory, asset reconciliation, and other IT resources
Identify opportunities for process improvements and assist with implementation or administration of low-code/no-code platforms
Occasionally move heavy items and handle sensitive IT equipment safely
Qualification
Required
2-3 years of L1/L2 support experience in a corporate IT support environment
Proficient in troubleshooting both Windows and macOS
Advanced Microsoft Office skills (e.g., Pivot Tables, VLOOKUP) will be required
Working knowledge of printer troubleshooting, with the ability to configure, maintain, and resolve printer-related issues
Experience with Google Workspace and OKTA, Freshdesk Ticketing
Preferred
Familiarity with Filewave MDM
Experience with the Zoom One Platform, including Zoom Phone and deployment of Yealink phones
Familiarity with Airtable or similar low-code platforms
Experience with AWS or other cloud services
Awareness of AI-assisted workflows or automation tools, and introductory scripting or API concepts
College or Technical School Diploma is preferred
Experience in the Media & Entertainment industry is a plus
Benefits
Medical
Dental
Vision benefits
401(k)
Life insurance
Disability coverage
Pet insurance
The Employee Assistance Program (EAP)
Company
ITV America
ITV America is an independent non-scripted television producer.
501-1000 employees
H1B Sponsorship
ITV America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
David George
CEO
Recent News
2025-10-09
Broadcastnow
2025-09-27
Company data provided by crunchbase