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Horizontal Talent · 16 hours ago

Desktop Support Engineer

Na Ah Tee, AZ

Contract

Onsite

New Grad, Entry Level

Horizontal Talent is seeking a driven Desktop Support Engineer to provide top-notch assistance to their team. The role involves providing efficient first-level support to end-users, troubleshooting technical issues, and ensuring high user satisfaction.

Business DevelopmentConsultingStaffing Agency

Responsibilities

Provide efficient first-level support to end-users, addressing technical issues related to hardware, software, and communication systems

Troubleshoot and solve problems effectively, maintaining a high level of customer service

Document and track technical issues using our ticketing systems for timely resolution

Escalate complex issues to specialized teams when necessary, ensuring users are kept informed throughout the process

Qualification

Troubleshooting hardwareTroubleshooting softwareDocumenting support casesUsing ticketing systemsCustomer service focusPrioritization skillsVerbal communicationWritten communicationProblem-solving skills

Required

Provide efficient first-level support to end-users, addressing technical issues related to hardware, software, and communication systems

Troubleshoot and solve problems effectively, maintaining a high level of customer service

Document and track technical issues using our ticketing systems for timely resolution

Escalate complex issues to specialized teams when necessary, ensuring users are kept informed throughout the process

Strong proficiency in troubleshooting hardware and software technologies

Experience in documenting support cases and using ticketing systems effectively

Excellent verbal and written communication skills, with a strong customer service focus

Ability to balance multiple tasks and prioritize in a dynamic work environment

Preferred

Prior experience in customer service, call center, or help desk roles

Familiarity with different operating systems and software applications

Strong problem-solving skills and a proactive approach to managing technical issues

Company

Horizontal Talent

Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.

Founded in 2003

Saint Louis Park, Minnesota, USA

201-500 employees

http://www.horizontaltalent.com

Funding

Current Stage

Growth Stage

Leadership Team

Jeremy Langevin

Co-Founder and CEO

Company data provided by crunchbase