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Apprentice - IT Helpdesk Campus Support jobs in United States
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Liberty University ยท 10 hours ago

Apprentice - IT Helpdesk Campus Support

positionLynchburg, VA
timeFull-time
remoteOnsite
seniorityNew Grad
Liberty University is seeking an IT Helpdesk Apprentice to provide technology support for university-owned and personally-owned equipment. The role involves installing, diagnosing, repairing, and maintaining computer hardware while ensuring optimal workstation performance and assisting end-users with their technology needs.
Higher Education
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Receive, prioritize, document, and ultimately resolve end user computer related help requests
Maintain repair metrics at required level
Audit workflow of repair computers and escalate as necessary
Enforce HelpDesk policies
Follow internal documentation and knowledge base articles
Hardware\software diagnosis and repairs
Coordinate with other IT departments to ensure that reported issues are being resolved
Utilize help request system to document work and customer interaction

Qualification

Hardware troubleshootingSoftware troubleshootingVendor Hardware RepairMicrosoft Office SpecialistCustomer interaction

Required

Some previous experience installing and troubleshooting computer components (hardware and software)
Must be able to obtain the following certifications: Vendor Hardware Repair (Dell, HP, Lenovo, Apple), Microsoft Office Specialist (Excel, Word, PowerPoint, Outlook), Approved University Driver

Company

Liberty University

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Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been ๐˜›๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜Š๐˜ฉ๐˜ข๐˜ฎ๐˜ฑ๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ง๐˜ฐ๐˜ณ ๐˜Š๐˜ฉ๐˜ณ๐˜ช๐˜ด๐˜ต ๐˜ด๐˜ช๐˜ฏ๐˜ค๐˜ฆ 1971.
dateFounded in 1971
location
Lynchburg, VA, US
people-size5001-10000 employees
web-link
https://www.liberty.edu/?acode=C00288&utm_source=LinkedIn&utm_medium=Profile&utm_campaign=main_social

H1B Sponsorship

Liberty University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (8)
2021 (5)
2020 (5)

Funding

Current Stage
Late Stage

Leadership Team

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Ikenna Nwobu
CEO Summit African President
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Daniel Hembree
Lead Project Manager & Co-Founder | Liberty University Rocketry Competition Team
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Company data provided by crunchbase