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Cigna Healthcare · 17 hours ago

Customer Service Senior Representative

Rochester, NY

Full-time

Onsite

Senior Level

Cigna Healthcare is committed to empowering individuals to achieve better health and vitality at every stage of life. The Customer Service Senior Representative role involves resolving customer inquiries, providing comprehensive support, and maintaining customer satisfaction.

Hospital & Health Care

H1B Sponsor Likely

Hiring Manager

Jackie Snowman Marette

Responsibilities

Resolving customer inquiries

Providing comprehensive support

Maintaining customer satisfaction

Managing communication through various channels

Troubleshooting issues

Providing accurate information about services

Ensuring a high standard of customer experience

Qualification

Customer service softwareCRM toolsProblem-solvingAttention to detailMultitaskingEffective communicationInterpersonal skillsTeam-orientedAdaptability

Required

Effective communication and interpersonal skills, including the ability to manage challenging customer interactions with professionalism

Problem-solving and critical-thinking abilities to address customer concerns promptly and efficiently

Attention to detail and multitasking capabilities for managing multiple customer requests at a time

Proficiency in using customer service software, CRM tools, and basic computer applications

Ability to work in a team-oriented environment and adapt to new processes and technologies quickly

High school diploma or equivalent

Preferred

Previous experience in customer service or a similar role

Additional certifications or training in customer service is a plus

Company

Cigna Healthcare

We are a health benefits provider that advocates for better health through every stage of life.

Founded in 1982

Bloomfield, CT, US

10001+ employees

http://www.cigna.com

H1B Sponsorship

Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (442)

2024 (335)

2023 (324)

Funding

Current Stage

Late Stage

Leadership Team

Laura Cascudo

CEO Communications Operations / Communications Operations Director

Stephanie Bobb

CEO Communications Operations Lead

Recent News

PRLog

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2025-10-07

Hartford Business Journal

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2025-10-07

PRLog

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2025-10-06

Company data provided by crunchbase