Del Mar College - Corporate Services · 19 hours ago
Computer Technology Specialist (LEVEL I, II, or III)
Corpus Christi, TX
Full-time
Onsite
Entry, Mid, Senior Level
$17.84/hr - $22.56/hrDel Mar College - Corporate Services is seeking a Computer Technology Specialist to provide on-site technical support to faculty, staff, and students. The role involves desktop support, hardware support, and training of technical assistants, while ensuring effective communication and customer service.
Higher Education
Responsibilities
Provides desktop computer software, desktop software utilities, and peripheral support by receiving, opening, creating, and responding to calls; conducting daily installation, maintenance, analysis, troubleshooting, and repairs of computer software and computer software applications; performing client support for e-mail needs and requirements; and performing self improvement research to keep up-to-date with emerging technologies as it relates to the needs of the College
Performs telephone support by installing, troubleshooting, repairing, and maintaining telecommunication equipment; and providing reports, completing installation requests, and determining best method to install telephone service to the specified location
Position requires reliable transportation and the ability to travel to various DMC campuses to provide IT support
Provides hardware support by receiving, opening, creating, and responding to calls; conducting daily installation, maintenance, analysis, troubleshooting, and repairs of computer hardware and local network cabling; analyzing labs and users software for future hardware needs; and removing, troubleshooting, and replacing hardware as needed
Conducts training and provides site direction of technical assistants by providing training and guidance to part-time technical assistants in the resolution of calls within territory
Maintains hardware and software equipment and resources by troubleshooting hardware and software problems; repairing hardware and software problems; installing or replacing hardware; installing, updating, or upgrading software; supporting the College wireless network
Qualification
Required
Associates degree in electronics or computer related field
Experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems for Level I
One (1) year experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems for Level II
Three (3) years experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems for Level III
Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
Excellent interpersonal and customer service skills
Ability to work independently or in collaborative environment with limited to no supervision and able to handle unique, and sometimes challenging, situations
Proven team contributor, self-motivator and problem solver
Able to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Maintain familiarity with emerging technologies for personal computer platforms
Ability to maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
This position requires the ability to work evenings and occasional weekends (Monday-Thursday 10 am – 7:30 pm and Friday 10 am – 3 pm)
Position requires reliable transportation and the ability to travel to various DMC campuses to provide IT support
Company
Del Mar College - Corporate Services
With Del Mar College’s resources at our fingertips, Corporate Services can assist you with a vast array of training programs that can be customized to meet your employee needs – from enhancing leadership skills to leveraging business tools, emergency response training, safety and industry-specific programs.
Corpus Christi, TX, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase