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Vice President, Client Services jobs in United States
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Spectrum Science · 10 hours ago

Vice President, Client Services

Spectrum Science is a full-service, fully-integrated, science-focused firm that specializes in global marketing, communications, and media. The Vice President will closely support the Client Relationship Leader in driving programs that support clients' R&D business, focusing on areas such as corporate communications, scientific communications, and digital strategy.
Information Technology

Responsibilities

Manage all facets of a multidimensional, interwoven team and provide sound, strategic counsel to ensure progress, action and results; keep senior leadership informed and bring them in when necessary to maintain high-quality service and execution
Develop thorough knowledge of client industry landscape, scientific approach and business objectives as to identify strategic opportunities
Partner with subject matter experts (content strategy, social, earned media) team to develop strategic programs that meet client goals
Lead teams in executing patient-centric client events including strategic planning, material development, coordinating with client cross-functional teams and overseeing logistics
Work with senior leadership to expand strategic thinking and identify growth opportunities
Review wide-array of complex, strategic scientific communications materials and other deliverables (e.g., corporate/product narratives, messages and Q&As, results reports, leader talking points, scientific animation video scripts, owned and sponsored articles)
Take the lead on plans and high-level deliverables (e.g., yearly planning)
Participate and actively contribute to all-agency/IAT meetings, as appropriate and as the face of Spectrum
Manage account financials including staffing and projections, budget tracking and monthly billing packages to ensure team is on trend; liaise with client on budget recommendations
Ensure team meets deadlines, manages priorities and effectively communicates to both internal and external stakeholders
Supervise junior staff and play an active role in their professional development; identify and champion both account-specific and agency-wide visibility opportunities for self and team members
Contribute to new business opportunities

Qualification

Healthcare communicationsScience communicationsClient relationship managementMicrosoft OfficeProject managementTeam leadershipProblem solvingCommunication skillsAttention to detail

Required

A Bachelor's Degree in communications, English or similar major
At least 8-10 years agency experience, including experience in healthcare and science communications/public relations
Experience supporting pipeline communications for biotech/pharma clients, or similar high-science communications experience preferred
Advanced knowledge of Microsoft Office (Outlook, PowerPoint, Word, etc.) and familiarity with media tools (e.g., Cision, Bloomberg Terminal, HootSuite)
Be able to manage multiple projects and/or accounts simultaneously, demonstrate adaptability to new information and shifting priorities
An extreme attention to detail
Professional demeanor and pride in work product
Ability to excel in a team environment as well as work independently
Resourceful and effective problem solver with strong sense of urgency, proactivity and critical thinking skills
Client-service oriented mindset
Excellent written and verbal communication skills
Proven ability to receive and deliver feedback on performance
An ability to effectively manage, mobilize and mentor teams

Preferred

Experience supporting pipeline communications for biotech/pharma clients, or similar high-science communications experience preferred

Benefits

All positions are remote friendly.
Monthly cell phone reimbursement.
Flexible time off.
13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
Bring your friends to work at Spectrum and earn a generous referral bonus.
Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
Thorough onboarding including accessible conversations with leadership.
401k with company match and 1:1 Financial Coaching and Education.
Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.

Company

Spectrum Science

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Spectrums unique business approach is working our clients know it, our veteran and newly hired team members.

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Knox Lane
2023-02-07Private Equity

Leadership Team

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Jonathan Wilson
CEO
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Company data provided by crunchbase