Recharge · 5 hours ago
Technical Support Engineer
United States
Part-time
Remote
Entry, Mid Level
$60K/yr - $64K/yr
2+ years expRecharge is a subscription platform focused on customer retention for innovative brands. In the Technical Support role, you will provide world-class support to customers by troubleshooting and resolving issues through various communication channels, ensuring a seamless experience for online merchants.
E-CommerceMobile PaymentsSoftwareSubscription Service
Responsibilities
Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Use our “live chat first” approach to clearly answer questions, triage and gather context as needed, moving to email for any deeper investigations when necessary
Occasional outbound phone calls with customers when the issue requires quick context gathering
Identify patterns, recommend improvements, filter out unimportant issues, troubleshoot and escalate bugs to engineering
Contribute to the ongoing development of documentation and best practices
Be a Recharge expert for our merchants to help them grow by knowing the product well and staying up to date with the new releases
Collaborate with teammates in our swarm support model to resolve issues in a timely manner
Contribute to achieving individual, team, and company goals
Live by and champion our values: Accountability, Collaboration, Iteration and Details
Qualification
Required
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the curiosity and humility to ask for assistance
A sense of urgency and ability to prioritize issues based on severity, with a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at an industry leader in subscription payments
Ability to identify trends and take a proactive approach when reporting potential incidents
A strong and responsive communicator, with excellent customer service and English fluency (written and spoken)
A ‘winning as a team' attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar
Preferred
Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Use Splunk, SQL, Looker, other tools
Knowledge of other programming languages a plus
Benefits
Medical, dental and vision plans
Retirement plan with employer contribution
Flexible Time Off
Paid Parental Leave
Monthly Remote Life and Merchant stipends
Company
Recharge
Recharge offers subscription management software for e-commerce businesses.
501-1000 employees
H1B Sponsorship
Recharge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (3)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$277MKey Investors
Summit Partners
2021-05-06Series B· $227M
2020-01-01Series A· $50M
Leadership Team
Oisin O'Connor
CEO/Co Founder
Michael Flynn
CTO, Cofounder
Recent News
2026-01-16
Renewable Energy Magazine
2025-09-15
Company data provided by crunchbase