JLL · 12 hours ago
Guest Services Ambassador
San Francisco, CA
Full-time
Onsite
Entry Level
$70K/yr - $75K/yr
2+ years expJLL is a leading global provider of real estate and investment management services. The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors.
CommercialReal Estate
No H1B
Responsibilities
Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
Manage visitor registration process using appropriate technology systems
Coordinate with security to ensure compliance with access control protocols
Notify employees of visitor arrivals and coordinate escort arrangements as required
Answer, screen, and direct incoming calls via the reception console
Manage inbound deliveries and coordinate distribution with mail services team
Provide general information and directions to visitors and employees
Monitor reception and lobby areas to ensure cleanliness and professional appearance
Respond to general inquiries and requests from employees and visitors
Support emergency response procedures and building evacuations as required
Maintain reception area supplies and marketing materials
Provide administrative support to the workplace team as needed
Document and report workplace issues through appropriate service request channels
Qualification
Required
High school diploma or equivalent; Associate's degree preferred
2+ years of experience in reception, hospitality, or customer service roles
Professional appearance and excellent interpersonal skills
Strong verbal and written communication abilities
Customer service orientation with ability to anticipate needs
Basic computer skills including proficiency with Microsoft Office applications
Experience with visitor management systems
Ability to maintain composure in high-pressure situations
Attention to detail and excellent organizational skills
G-Suite experience
Preferred
Experience in corporate reception or high-end hospitality environments
Background in concierge services or customer experience roles
Background in technology companies or similar corporate environments
Experience with event or meeting coordination
Knowledge of facilities operations and workplace services
Security awareness training or certification
Experience with service request management systems
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase