Kinexus Group · 18 hours ago
Customer Care Specialist
Paw Paw, MI
Full-time
Onsite
Entry, Mid Level
2+ years expKinexus Group is a recognized nonprofit organization focused on community development and economic vitality in Michigan. The Customer Care Specialist will assist with day-to-day operations at the Michigan Works! service center, providing excellent customer service and support to job seekers and local businesses.
CommunitiesConsultingManagement ConsultingNon Profit
Responsibilities
Ensure timely opening and closure of the Michigan Works! service center
Understand all Michigan Works! Programs and services to better answer job seeker questions and to triage individuals to their next experience with Michigan Works!
Gain a thorough understanding of the Wagner-Peyser Act and all program and performance requirements
Provide excellent customer services to all customers in a friendly, courteous and uplifting manner
Have up to date knowledge about the Michigan Works! services and respond to all customer inquiries accordingly
Improve the customer experience by ensuring all customers are attended to promptly and their challenges are resolved
Ensure all Michigan Works! policies and procedures, code of conduct and guidelines are followed
Inform/suggest existing and new services to customers/visitors/callers
Utilize database to perform outreach connections to individuals that have visited the one-stop
Provide information and navigation assistance with Michigan Talent Connect accounts and Unemployment Insurance
Help customers navigate use of technology: including but not limited to; access to the internet, creating emails and contacting area resources
Ensure that customers’ confidential information is properly protected and only used for official purposes
Suggest effective ways through which the Michigan Works! service center can further promote services and increase customer satisfaction
Assist with data entry and administrative support to talent team staff as time allows
Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge for the improvement of operations and customers’ experience
Strong collaboration skills and ability to work with multiple teams within Kinexus Group to streamline services, and maximize all resources in support of the right service at the right time
Model the way for a common purpose and shared consciousness under our Team of Teams approach
Accountability to align with the mission, vision and values of Kinexus Group
Live our values - be bold, be inspirational, be entrepreneurial and be inclusive
Continuous quality improvement
Other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent professional experience in business, human services, workforce development, or a related field
Strong interpersonal and communication skills
Passionate about serving others and the community
Knowledgeable of the community and services offered by imbedded partners within the one-stop
Capability to work in a team environment
Ability to organize, prioritize, and maintain confidentiality
Solid computer skills and ability in Microsoft, Excel, Power Point and virtual meeting platforms (ex: Google Hangout, Zoom)
Ability to adapt to change and work in a fast-paced environment
Strong critical thinking and problem-solving skills
Preferred
Two years of professional experience in business, social services, workforce development, or a related field
Spanish bilingual ability
Benefits
Competitive salary & benefits
Opportunities for development, growth and giving back
Exceptional benefits
Company
Kinexus Group
Kinexus Group is an NGO that connects people, investments, and organizations for business planning, counseling, and strategy services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Gustafson
President and Chief Executive Officer
Company data provided by crunchbase