Amazon · 18 hours ago
Support Engineer, Secure Tool Foundations
New York, New York, USA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $174K/yr
4+ years expAmazon.com Services LLC is seeking a Support Engineer to enhance the quality of their platform and improve customer experience. The role involves troubleshooting customer-impacting issues, developing automation tools, and collaborating with engineering teams to drive solutions and improve overall efficiency.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Evaluate, diagnose, troubleshoot and drive resolution of all systemic customer issues
Provide visibility into problem themes, and drive accountability and action for constant improvement of the customer experience
Interface with operations and business partners to determine root cause
Develop SOPs and automated tools (applications, improvements and scripts) to eliminate regressions and improve quality and efficiency
Collaborate cross-functionally across other support and engineering teams to resolve issues and implement troubleshooting best-practices and tools
Mentor and provide guidance to peer support engineers through knowledge shares and reinforcing best practices
Qualification
Required
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings
4+ years of technical support experience
4+ years of software development experience
Preferred
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
Company data provided by crunchbase