Motorola Solutions · 16 hours ago
Director, Fixed Video Technical Support Operations
Chicago, IL
Full-time
Onsite
Director/Executive
$139K/yr - $180K/yr
10+ years expMotorola Solutions is seeking a visionary leader for the Director of Fixed Video Technical Support Operations role. This position is responsible for delivering product and application support, implementing service delivery strategies, and ensuring an exceptional customer experience while mentoring a high-performing workforce.
Cyber SecurityTelecommunicationsVideo
No H1B
Hiring Manager
Desmond T B.
Responsibilities
Global Leadership & Scale: Lead, coach, and inspire a diverse organization of 250+ people across multiple global locations, fostering a culture of high performance, accountability, and continuous professional development
AI & Innovation: Identify and implement AI use cases and solutions to drive operational efficiencies, automate support workflows, and achieve significant cost savings across the Technical Support Operations framework
Operational Excellence: Drive the implementation of scalable, repeatable service delivery models utilizing ITIL and DevOps best practices to ensure seamless performance management, governance, and event management
Strategic Collaboration: Act as the primary point of contact for technical incidents and service transitions, partnering with Engineering, Sales, and Cyber teams to resolve complex problems and align service portfolios with customer needs
Financial & Process Stewardship: Oversee the departmental budget, including labor and capital expenditures, while streamlining end-to-end processes to ensure responsiveness and long-term financial sustainability in cloud environments
Change Management: Lead the organization through significant cultural and structural transformations, building credibility with executive stakeholders to gain alignment on vision, innovation, and differentiated customer experiences
Qualification
Required
Bachelor's or Master's degree in Computer Science, Engineering, or Business Management
10+ years managing technology operations, with a proven track record of leading large teams of 250+ members and driving high levels of engagement
Extensive experience in technical support leadership, including a deep understanding of cloud environments, DevOps, and ITIL frameworks
Demonstrated success in defining and deploying AI solutions within a technical or service delivery context to improve business outcomes
Proven ability to manage complex budgets, influence senior executives, and transform teams through process improvement and performance management on a global scale
Minimum of a Bachelor's degree
10+ years of experience of related experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
Master's degree in Computer Science, Engineering, Business Management preferred
DevOps (certification preferred)
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
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