Meta · 16 hours ago
Network Operations Engineer and Support (Field Services)
Denver, CO
Full-time
Onsite
Senior Level, Lead/Staff
$135/hr - $191/hr
8+ years expMeta builds technologies that help people connect, find communities, and grow businesses. In this role, you will operate and scale Meta’s field services support model across global network and physical infrastructure, ensuring high-quality deployment and repair of production network infrastructure at hyperscale.
Computer Software
Responsibilities
Own the day-to-day operation and scaling of Meta’s field services support model across PoP, midpoints, ISP, ILA, and OSP infrastructure, ensuring reliable execution at hyperscale
Define, document, and maintain the operational framework for how field services work is scoped, prioritized, dispatched, executed, and validated
Act as the primary DRI for vendor-executed deployment and repair work, ensuring adherence to Meta standards for safety, quality, and documentation
Provide clear technical direction and scope definition to field service vendors (MSPs), including work instructions, acceptance criteria, and escalation paths
Validate completed work through post-execution reviews, ensuring correctness of installation, remediation, labeling, testing, and as-built documentation
Drive vendor performance management, including SLA tracking, quality metrics, rework analysis, and regular operational reviews
Partner closely with Network Engineering, OSP, DC Operations, Facilities, and Capacity Planning to align field execution with engineering intent and deployment timelines
Establish and track operational metrics (e.g., response time, MTTR, ticket volume, rework rates, cost per dispatch) and use data to drive continuous improvement
Identify recurring failure patterns and lead root cause analysis efforts to reduce repeat dispatches and improve network reliability
Support cost predictability and governance by helping define volume forecasts, evaluating contract models, and stabilizing monthly spend
Contribute to the evolution of tooling and automation, including standardized intake, dispatch workflows, reporting, and vendor integration
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
8+ years experience in large-scale production infrastructure operations or deployment (data center, backbone, edge/PoP, or similar)
Ownership of end-to-end field execution workflows (scope → dispatch → execute → validate → document) for both scheduled and unscheduled work
Proven ability to manage MSP/vendor field teams, including scope definition, quality expectations, and accountability for timelines and safety
Solid technical fundamentals in network + physical infrastructure deployment/repair (routers/switches/optics, fiber/copper, patch panels, rack/power) and ability to validate field work
Working knowledge of ISP/OSP fundamentals (demarc/MPOE concepts, fiber pathways, splice/patch basics, huts/ILA-type environments, access constraints)
Experience in incident management/escalations, with clear stakeholder communication during high-impact events
Preferred
Experience supporting backbone/long-haul optical and PoP environments (midpoints, ILAs, transport systems) in a hyperscale context
Built or transformed a vendor dispatch operating model, including SLAs/SLOs, scorecards, governance cadence (MBR/QBR), and escalation paths
Experience with contracting models and cost governance (T&M vs fixed/committed), including volume forecasting and SOW/MSOW development with Sourcing/Finance/Legal
Familiarity with tooling/automation for dispatch and reporting (ticket workflow design, dashboards, API integrations, automated SLA tracking)
Working knowledge of optical testing/quality validation (power levels, OTDR concepts, connector inspection/cleaning practices)
Experience building field quality programs (acceptance checklists, audits, rework controls, documentation/photo standards) aligned to industry best practices
Familiarity with Telcordia equipment installation standards and structured installation practices for carrier-grade environments (e.g., GR-1275 / related Telcordia guidance), plus relevant certifications (ITIL, PMP, CCNA/CCNP/JNCIS/JNCIP, FOA/LightBrigade) as a plus
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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