Grow Therapy · 16 hours ago
Lead Insights Analyst, Customer Insights
United States
Full-time
Remote
Mid, Senior Level
$152K/yr - $177K/yr
4+ years expGrow Therapy is on a mission to serve as a trusted partner for therapists and patients in mental healthcare. The Lead Customer Insights Analyst will work with Operations and Cross-Functional Leadership to enhance the customer experience by analyzing sentiment data, identifying opportunities for improvement, and presenting actionable insights to stakeholders.
Health CareMedicalMental HealthTherapeutics
Responsibilities
Analyzing customer sentiment data collected from internal users & external audiences to identify pain points & opportunities
Pulling internal data across different data sources to size impact on KPIs
Creating presentations that combine quantitative findings with qualitative insights
Working with various Business Operations stakeholders on identifying key questions, translating to a project plan, and sharing back findings & recommendations
Qualification
Required
4+ years of experience in an analytical role
Intermediate SQL skills
Some experience with dashboarding software
Healthcare experience in either the patient, provider, or payor spaces
Experience working with projects that use data to drive improvements in customer experiences
Love building presentations & data visualizations – telling both the customer story and the business impact
Preferred
Experience working with survey data, including dashboarding longitudinal survey data
Experience/exposure in process/journey mapping, stakeholder ideation & design thinking workshop facilitation, survey methodology, or conducting primary research with customers
Background in quantitative UX research & insights
Background in data analytics with strong presentation & communication skills
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company
Grow Therapy
Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare.
201-500 employees
H1B Sponsorship
Grow Therapy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
Funding
Current Stage
Growth StageTotal Funding
$178MKey Investors
Sequoia CapitalTCV,Transformation CapitalSignalFire
2024-04-08Series C· $88M
2022-09-29Series B· $45M
2022-09-29Debt Financing· $30M
Leadership Team
Jake Cooper
CEO & Co-Founder
Alan Ni
Co-Founder and CTO
Recent News
Crain's New York Business
2025-11-11
Behavioral Health Business
2025-11-01
Company data provided by crunchbase