Chenega Corporation · 3 days ago
Senior Help Desk Technician
St Marys, GA, US
Full-time
Onsite
Mid, Senior Level
3+ years expChenega Corporation is looking for a Senior Help Desk Technician to join their team at Astraeus Operations LLC. This role involves providing high-quality IT support services in both classified and unclassified environments, guiding junior technicians, and ensuring compliance with IT standards while maintaining superior customer service.
Information Technology
No H1B
Security Clearance Required
Responsibilities
Provide immediate, real-time assistance to end-users for trouble calls, service requests, and technical questions
Troubleshoot and support VPN, VDI, and Secure ID Token access for remote users and telework personnel
Install, configure, and support desktop applications and operating systems in response to Help Desk requests
Deliver desk-side support for issues unresolved by phone or email, including classified and unclassified computing environments
Assist with special IT projects, system relocations, and VIP/inspection support
Create and maintain user documentation, quick reference guides, and training resources (FAQs, tutorials, newsletters)
Track, triage, and escalate Help Desk tickets, ensuring timely closure and proper documentation in the Call Tracking System
Provide feedback and mentoring to junior Help Desk Technicians; act as a senior escalation point for complex issues
Maintain and support mobile devices, loaner equipment, and peripheral systems (printers, projectors, etc.)
Participate in Configuration Control Board (CCB) processes and coordinate with network, systems, and IA teams for cross-functional support
Maintain accountability and traceability of IT equipment in accordance with property management policies
Support customer communication, including notifications for outages, service updates, and customer callbacks
Prepare inputs for required contract deliverables (CDRLs), including metrics reporting and customer satisfaction surveys
Other duties as assigned
Qualification
Required
High school diploma or GED required
3+ years of IT support/help desk experience in a DoD or enterprise IT environment
Must meet DoD 8570.01-M / DoDM 8140 IAT II certification requirements. Work Role: DCWF Code 411 – Technical Support Specialist (Help Desk), Proficiency Level: Intermediate (e.g., Security+, GFACT, CND, GSEC or equivalent)
Must maintain required computing environment/operating system certifications (e.g., Microsoft Windows, Microsoft 365)
Top Secret clearance
Ability to work independently
Strong technical skills in Microsoft Windows 11, Active Directory, desktop imaging, and end-user support
Proficiency with Help Desk operations, ticketing systems, and escalation workflows
Experience with PC hardware/software troubleshooting, mobile device management, and peripheral support
Ability to analyze problems, implement solutions, and guide junior staff in troubleshooting
Strong written and verbal communication skills, with a customer-focused approach
Ability to manage multiple priorities in a fast-paced, mission-critical environment
Commitment to professional integrity, accountability, and supporting mission readiness
Preferred
Associate degree preferred
Benefits
Well-being programs
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
Company data provided by crunchbase