IBM · 19 hours ago
ServiceNow - Application Consultant
United States
Full-time
Remote
Mid Level
3+ years expIBM is a leading consulting firm that collaborates with clients globally to enhance their hybrid cloud and AI initiatives. As a ServiceNow Application Consultant, you will design and implement ServiceNow solutions tailored to business needs, ensuring high-quality delivery through strategic consulting and technical expertise.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Leading the development of ServiceNow strategies based on value versus effort, ensuring alignment with business goals and implementation success
Contributing to solution design, including effort estimation, costing, and preparation of cost-benefit models to support decision-making
Working with clients and stakeholders to gather requirements, conduct workshops, and translate business needs into ServiceNow solutions
Configuring, customizing, and maintaining ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM), including forms, workflows, integrations, and UI components, following best practices
Providing technical guidance on platform capabilities, application design, user experience, and ServiceNow ecosystem integration
Supporting the full delivery lifecycle, including testing, deployment, post-go-live troubleshooting, documentation, and end-user training
Collaborating with architects, developers, and project managers to ensure on-time delivery, compliance with governance and GRC standards, and continuous platform improvement
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field, with 3+ years of hands-on ServiceNow platform experience
Strong knowledge and practical experience with one or more ServiceNow modules including ITSM, ITOM, HRSD, and CSM, supporting configuration and maintenance
Solid understanding of ITIL processes and service management frameworks, applied to developing effective ServiceNow strategies
Technical proficiency with web technologies (XML, HTML, Web Services) and enterprise components such as LDAP, VPN, and SSL
Excellent problem-solving, analytical, interpersonal, and communication skills, with the ability to manage multiple priorities in Agile or hybrid project environments
ServiceNow Certified System Administrator (CSA)
Preferred
ServiceNow Certified Implementation Specialist (e.g., ITSM, HRSD, CSM) with experience in client-facing consulting or service delivery environments
Familiarity with ServiceNow scripting and integrations, including JavaScript, Glide, REST/SOAP APIs, MID Server, and supporting technologies such as XML, HTML, LDAP, VPN, and SSL
Strong understanding of ITIL frameworks and service management best practices, with the ability to support cost-benefit analysis, effort estimation, and solution design
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
2026-02-06
2026-02-06
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