Levata · 4 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expLevata is a high-growth, global provider of technology solutions that unlock the power of a world in motion. They are seeking a Customer Service Representative to provide product and service information and resolve customer issues in a fast-paced environment.
Information TechnologyManagement ConsultingSupply Chain Management
Responsibilities
Answer customer service calls across multiple storefronts – high-volume
Respond to customer service emails across multiple storefronts – high-volume
Engage with customers through live chat
Proficiency in using CRM (NetSuite & Salesforce), Microsoft Office Applications & phone system – Strong computer skills are required
Address customer inquiries related to order returns or order issues in a timely, professional manner
Ensure appropriate resolution to any outstanding order issue is completed
Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed
Document and communicate customer issues and/or complaints at the account level
Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly
Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns
Process & approve RMA replacement sales orders when necessary
Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers artwork, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications
Qualification
Required
High School Diploma or GED
Minimum of one years of customer service experience in a Distribution/Warehouse Office Environment
Phone customer service experience required
Technology proficient required
Excellent attention to detail – Pride in accuracy of work quality output
Timeliness of work -- Ability to quickly assess customer issue and execute resolution in a timely manner
Strong communication skills written & verbal – Friendly, Professional, Upbeat
Fast-paced, quick-thinking, multi-task
Ability to work independently and in a team environment
Preferred
NetSuite/Salesforce experience desired
Benefits
Medical
Dental
Vision
Life
Flexible spending
401k
Holiday and paid time off
Parental leave
Pre-tax transit program
Company
Levata
Levata offers management consulting, access control, and innovative tech solutions for business enhancement.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Filzah Ahsun
Talent Acquisition Partner
Recent News
2025-10-13
prnewswire.co.uk
2025-02-28
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