Northeast Georgia Health System · 1 day ago
Centralized Scheduling Director
Oakwood, GA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. The Director is responsible for the oversight of central scheduling and the efficiency of the Patient Access Service Center, ensuring compliance with organizational goals and budget oversight.
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Responsibilities
Overall responsibility for providing direction to the PASC Call Center; responsible for centralized scheduling, pre-certification, pre-registration, and insurance verification for OR, Cardiology, and all other Diagnostic Imaging/Radiology
Continually seeks ways and means for improving the delivery, support, and quality of PASC activities and programs (specifically, centralized scheduling). This includes researching, recommending, and implementing various technology to support the primary functions of the department
Provides oversight and recommendations of daily operations to PASC manager and supervisors to maintain high level of productivity and exceptional customer service
Develops processes that are aligned with the strategic plans, goals, and objectives for the PASC Department and takes initiative to expedite accordingly to provide clear and favorable outcomes. This includes working with clinical modality leadership teams to ensure goals are parallel as it relates to centralized scheduling
Owner of access into the health system; this includes ensuring the ease of access into the system as it relates to NGPG and community physician offices
Responsible for recognizing process issues/opportunities and providing solid resolutions with measurable outcomes. This includes working collaboratively with clinical modalities to resolve scheduling issues quickly and efficiently
Accountable for pre-certification related denials; this includes the management and improvement of these denials
Responsible for working in conjunction with NGPG leadership to oversee physician office scheduling
Serves as a firm link between the Patient Access Service Center and clinical service line management teams to promote a service-oriented culture that assures satisfaction with the quality and amount of support provided by PASC
Responsible for meeting pre-service cash collection goals that are aligned with (and driven by) the system goals
Acts as an internal “change agent” to gain company-wide understanding, appreciation and commitment to scheduling
Incorporates the principles of total and continuous quality improvement while exceeding the expectations of the clinical service lines, patients, and physicians
Reports Key Performance Indicators as it relates to PASC
Collaborates with Revenue Cycle Quality Assurance and Training to assess quality of scheduling accuracy and pre-registration accuracy
Provides leadership and mentoring to the manager and supervisors within PASC. Demonstrates ability to measure individual employee performance against criteria-based performance standards and uses evaluations as management tools and opportunities for coaching and developing staff
Responsible for designing, implementing, managing, and monitoring all PASC visual management tools
Serves as the expert in all PASC related functions to provide overall direction for the department
Responsible and accountable for budget oversight as it relates to the PASC department
Acts and leads in a manner that is reflective of the philosophy, vision and values of NGHS. Integrates these values throughout all initiatives and efforts
Qualification
Required
Bachelors Degree. In lieu of a Bachelors Degree, a minimum of ten (10) years Healthcare experience is required and a minimum of five (5) years Revenue Cycle management experience
Bachelors Degree with five (5) years related experience
Call center management experience required
Demonstrated competency in working in teams and ability to effectively communicate with all levels
Demonstrated leadership in creating and implementing new processes
Strong verbal communication and interpersonal skills
Ability to work well with staff, peers, members of top management and physicians
Refined interpersonal skills and interactions with all levels in business environment
Company
Northeast Georgia Health System
Northeast Georgia Health System prides itself on core values, which help us achieve our mission of improving the health of our community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
C
Carol Burrell
President and CEO
Recent News
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2025-12-11
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