SHOP.COM · 4 days ago
Help Desk Administrator
Greensboro, NC
Full-time
Onsite
Entry Level
2+ years expMarket America is a Global Product Brokerage and Internet Marketing company specializing in One-to-One Marketing. They are seeking a Help Desk Administrator to provide first level on-site technical and administrative support for all company users, ensuring user productivity and troubleshooting computer-related issues.
E-CommerceInternetShopping
No H1B
Responsibilities
Responds to computer-related requests to ensure user productivity
Installs necessary software and upgrades, printers, and voice systems on new and existing employees’ workstations
Relocates hardware to required locations and ensures accurate access levels
Manages the Help Desk Queue to ensure timely and accurate changes
Records software and hardware inventory to accurate indicate level
Creates and maintains all network accounts
Troubleshoots computer-related issues to effectively resolve problems
Travel to other locations and events for support, as needed
Provides on-call support
Qualification
Required
High school diploma or GED
Two to three years experience in Windows Operating Systems, MS Office Applications, Active Directory, and computer hardware
Preferred
Proficient use of MS office Products, PC Hardware, and Terminal Emulation software
Above moderate levels of service orientation and troubleshooting
Moderate levels of English reading comprehension, speaking, and writing; active listening; critical thinking; and complex problem solving
Benefits
Health
Dental
Vision
Life
Short and long-term disability insurance
A 401(k) retirement plan with company match
An on-site health clinic
Company
SHOP.COM
SHOP.COM is a comparison shopping site enabling online shoppers to purchase in various partner stores using one shopping cart.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$25MKey Investors
Oak Investment Partners
2011-01-19Acquired
2005-10-01Series A· $25M
Leadership Team
JR Ridinger
Chairman / CEO
Recent News
Digital Commerce 360
2023-04-19
Company data provided by crunchbase