Coates Group · 1 day ago
Senior Director, Product Management
Chicago, IL
Full-time
Hybrid
Director/Executive
$190K/yr - $210K/yr
10+ years expCoates Group is a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences. The Sr. Director, Product leads Coates’ overall Product function, providing unified leadership across Product Discovery and Product Delivery, ensuring client needs are effectively translated into high-quality solutions.
ComputerSoftware
Responsibilities
Lead and develop the Product organization, including direct management of the Sr. Manager, Product Discovery and Director, Product Delivery
Own the overall effectiveness of Coates’ Product operating model, ensuring strong alignment and execution across Discovery, Design, Refinement, and Delivery support activities
Partner with the client and Account Management to understand business priorities, influence roadmap direction, and ensure Coates’ product efforts align with evolving client needs
Establish and enforce consistent standards for intake quality, requirements definition, solution design, and story readiness to support predictable delivery outcomes
Provide executive oversight for cross-functional collaboration between Product, Engineering, Delivery, and Design to ensure feasibility, sequencing, and execution alignment
Ensure smooth and accountable handoffs between Product Discovery and Product Delivery, minimizing gaps and improving throughput from request to implementation
Maintain strong expertise in Coates’ product and solution capabilities, serving as a senior client-facing leader and internal escalation point for product-related topics
Develop organizational insight into the client’s technology ecosystem, ensuring Coates’ solutions integrate effectively and scale with client needs
Drive continuous improvement across Product practices, downstream quality, incident learnings, and the overall customer experience
Oversee talent development, team capacity planning, organizational structure, and budget to ensure Product is appropriately resourced to meet delivery commitments
Support client-facing adoption and engagement activities as needed, including participation in key demos, release milestones, and strategic product discussions
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related field; advanced degree preferred
10+ years of experience in product management, product delivery, or client-facing software delivery roles, supporting complex software initiatives
6+ years of experience leading and scaling cross-functional product organizations, including managing managers and leaders
Proven ability to align client business needs with product execution, delivery readiness, and high-quality outcomes across multiple workstreams
Strong ability to communicate effectively with executive client stakeholders and internal technical leadership
Comfort leading within fast-paced, evolving environments requiring strong prioritization and operational discipline
Deep experience with Agile delivery methodologies and product lifecycle governance
Benefits
Annual market competitive bonus program
Thrive Program
Suite of flexible work options
Dedicated time to prioritize our health and wellbeing
Global Wellness paid day off
Give Back Day
Company
Coates Group
We're a QSR experience ecosystems partner.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Leo Coates
Chief Executive Officer and Owner
Anthony Mizzi
Chief Supply Officer
Company data provided by crunchbase