Stord · 22 hours ago
Implementation Program Manager
Connecticut, United States
Full-time
Onsite
Mid, Senior LevelStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. As an Implementation Program Manager, you will drive the onboarding experience of new customers to Stord's supply chain solutions and enable the brand growth of existing customers.
E-CommerceFreight ServiceLogisticsSaaSSupply Chain Management
Responsibilities
Maintain and successfully execute a portfolio of customer projects ranging from fulfillment onboarding to standalone (SW-only) WMS & OMS launches to Professional Services engagements; and gracefully and seamlessly adjust to rapidly changing priorities in that portfolio
Partner with Commercial, Implementation, Integration, and Operations team members to drive and own all aspects of Stord’s onboarding process from signature through hypercare, including systems, infrastructure, SOPs/training, testing, launch, post-deployment feedback, and translating customer enhancement requests to requirements and SOPs
Balance a number of internal and external priorities (i.e. customer business outcomes, resource limitations, tight timelines, evolving scope changes, milestone risks and project budget constraints) with discretion and thoughtfulness towards both customer and Stord goals
Track progress and performance in customer onboarding process (meeting timelines/scope commitments, delivering revenue), including identifying and implementing new KPIs and metrics to measure and improve our existing processes
Spearhead the design and execution of innovative technology solutions and implementation of new systems/processes for existing customers across our supply chain network, such as the deployment of new internal tools for employee use, or migrating customers from legacy systems to Stord software
Provide feedback to refine, develop and evolve Stord’s service offering, solution design process, and onboarding process and experience for new customers
Act as a culture warrior for Stord values, as well as an advocate for continuous improvement, by identifying opportunities and efficiencies in Supply Chain and across the organization
Qualification
Required
Excellent communication skills (verbal, written), to communicate horizontally and vertically within the organization and externally to customer stakeholders, all with clarity, precision and succinctness
Willingness to be a versatile team player that is comfortable under pressure, bold in asking for clarification when the requirement or action item is unclear, and unafraid to challenge assumptions or expectations that are unfounded
The endless drive and resilience to remove barriers and enable teams to complete their objectives, and the charisma to lead and bring together members from functional, technical and operational to achieve program goals
Experience in a cross-functional, customer-oriented change role such as a consultant, manager, or customer implementation manager in a supply chain services, SaaS, and/or consulting environment
Demonstrated ability to deliver results in a complex, fast-paced environment while balancing multiple priorities, mitigating risks, and effectively managing limited resources
Enthusiastic desire to continuously iterate and improve existing tools and processes, with customer obsession and successful business outcomes as core drivers
Ability and willingness to travel up to 50% for customer-critical milestones such as kickoffs and go-lives; building strong customer relationships and leveraging effective partnership across local & remote Stord teams will be critical to your success in this role
Preferred
Supply Chain or Logistics experience – in particular in implementing WMS, OMS, SaaS and/or fulfillment solutions
Functional and/or technical solution design experience
Transformation experience – including business process change management and experience sunsetting legacy systems
Company
Stord
Stord is a commerce enablement platform that operates a distributed fulfillment network for various brands across multiple channels.
Founded in 2015
1001-5000 employees
H1B Sponsorship
Stord has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (7)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$525.04MKey Investors
Strike CapitalORIX USA Corporation,Silicon Valley BankFranklin Templeton
2025-05-15Series E· $80M
2025-05-15Debt Financing· $120M
2022-05-03Series D· $120M
Leadership Team
Sean Henry
Founder & CEO
Jacob Boudreau
Co-Founder / CTO
Recent News
Sourcery
2026-01-15
2026-01-11
Company data provided by crunchbase