International SOS · 16 hours ago
International Operations Specialist
Blue Bell, PA
Internship
Onsite
Intern, Entry Level
1+ years expInternational SOS is dedicated to protecting and saving lives by providing customized security risk management, health, and wellbeing solutions. The International Operations Specialist is responsible for managing assistance requests related to medical, security, and logistics, ensuring high-quality service and effective case management.
MedicalNon ProfitRisk ManagementSocial AssistanceTravel
Responsibilities
Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues
Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations
Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later
Document all matters relating to these requests using the telecommunication and computer systems made available by the organisation
Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary
Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner
Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings procedures
Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers
Provide fully comprehensive billing information together with cost estimates where relevant - securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment
Ensure that cases are correctly prepared for hand-over to the billing department
Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover
Qualification
Required
Typically, at least 1 – 2 years of experience in logistics and customer service is required
Educated to a high school diploma or equivalent
Excellent written and spoken English language
Preferred
Experience working in logistics, travel and/or healthcare sector is desirable
Experience in phone-based or call centre environment is desirable
Experience of working in a fast-paced, demanding environment
Teritiary level education is desired
Other language proficiency such as Spanish or Portuguese desired
Company
International SOS
International SOS is the world’s leading medical and travel security services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cobepa
2007-12-01Series Unknown
Leadership Team
Brian Cheah
Head of Commercial
Recent News
Computer Weekly
2025-10-27
2025-07-11
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