Syntegon · 11 hours ago
Technical Customer Support
Brooklyn Park, MN
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yr
5+ years expSyntegon is a strategic partner for the pharmaceutical, biotech, and food industries, providing innovative technologies and sustainable solutions. The Technical Customer Support role involves leading and managing Aftermarket projects, providing technical design guidance, and ensuring successful project delivery for customers in the Food or Pharmaceutical Packaging Industry.
Machinery ManufacturingManufacturingPackaging ServicesSupply Chain Management
Responsibilities
Plan, organize, and lead individual customer machine projects from inception to completion. Develop and maintain the cadence of work schedules, hours, costs and communication for each project
Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status
Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection
Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders
Travel to customer sites during large or complex installations and CoC for team building and project meetings
Will travel domestically and internationally approximately 10% of the time
Qualification
Required
Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered
5+ years of experience in sales, project management or engineering for custom design machinery
Preferred
A bachelor's degree in engineering
Project Management Certification
High-speed capital equipment/packaging machinery industry knowledge
Experience with an ERP system, preferably SAP
German language skills
Benefits
Health insurance (Medical, Dental, Vision, and Prescription from day one)
401(k) with generous Company Match
Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
Education Assistance Program
Paid Time Off
Employee Assistance Program
Company
Syntegon
We are Syntegon – a leading global technology company and strategic partner to the pharmaceutical, biotech, and food industries.
5001-10000 employees
H1B Sponsorship
Syntegon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Johan Nilsson
Executive Board Member and Head of BU Services & Digital Solutions
Recent News
EIN Presswire
2025-11-03
EIN Presswire
2025-10-16
2025-09-23
Company data provided by crunchbase