Sandstone Care · 16 hours ago
Admissions Coordinator
United States
Full-time
Remote
Mid Level
$22/hr - $38/hr
3+ years expSandstone Care is a company dedicated to providing high-quality behavioral health services, and they are seeking an Admissions Coordinator to support individuals and families seeking treatment. This role involves managing professional referrals, engaging with clients, and ensuring a smooth admissions process while meeting key performance indicators.
Addiction TreatmentHealth CareMedicalMental HealthNursing and Residential CareTherapeuticsYoung Adults
Responsibilities
Serve as the first point of contact for individuals and families seeking care
Build rapport, assess needs, and provide expert guidance through the admissions journey
Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism
Clearly communicate treatment options, financial details, and next steps to prospective clients
Collaborate with business development and outreach teams to manage incoming referrals
Maintain strong relationships with referral sources, ensuring seamless handoffs and follow-ups
Act as a trusted resource for clinicians, providers, and community partners
Verify insurance benefits, coordinate payment plans, and explain financial options to clients
Work closely with billing and finance teams to streamline payment processes
Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics
Regularly participate in coaching sessions, team meetings, and performance reviews to optimize results
Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software
Qualification
Required
A bachelor's degree in marketing and/or behavioral health science is preferred
3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred)
Strong call center, client engagement, or healthcare sales experience
High-level communication, objection-handling, and relationship-building skills
Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment
Proficiency in CRM systems (Salesforce), EMRs, and Office Suite
Typing speed of 50+ WPM while engaging in client conversations
Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports
Benefits
A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
A collaborative and supportive community of therapists and team members: Fostering a positive work environment.
Company
Sandstone Care
Sandstone Care provides addiction recovery and mental health treatment services for young adults.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Hunter
Chief Executive Officer
Marcello La Rocca
Co-Founder
Recent News
Behavioral Health Business
2025-06-01
Company data provided by crunchbase