R.D. Offutt Company · 1 day ago
Director of IT Service Operations
Fargo, ND
Full-time
Onsite
Director/Executive
8+ years expR.D. Offutt Company is an industry-leading team providing a world-class experience for customers. They are seeking a Director of IT Service Operations to define the operating model and ensure team expertise while leading technology initiatives and managing vendor relationships.
Executive Office
Responsibilities
Define the operating model: Establish the structure and processes needed to deliver world‑class services that improve end‑user success and overall experience
Ensure team expertise: Train and develop team members in solution workflows, application performance, and hybrid‑environment infrastructure services
Lead best‑practice adoption: Introduce and roll out industry‑standard service support processes across the organization
Ensure team readiness and excellence: Drive high productivity, strong execution, and consistent team success
Lead technology team initiatives: Direct planning and execution of projects and proactive service improvements
Evaluate and enhance support processes: Define, improve, and deploy new or updated service support workflows
Manage vendor relationships: Oversee onboarding, renewals, escalations, and offboarding throughout the vendor lifecycle
Oversee endpoint deployment and maintenance: Manage configuration, support, and upkeep of corporate laptops, desktops, mobile devices, and peripherals
Manage endpoint security: Oversee anti‑malware, EDR, MDM, encryption, and related endpoint protection solutions
Maintain asset inventory: Manage accurate asset records, lifecycle planning, procurement guidance, and device retirement
Develop endpoint policies and guidelines: Create hardening standards, usage policies, and configuration requirements in partnership with security teams
Qualification
Required
Degree in MIS or related field: Holds a formal educational background in Management Information Systems or an equivalent discipline
Extensive support and implementation experience: Brings 8+ years of experience managing support centers and software implementation functions
Expertise in SaaS and operations: Possesses strong technical and managerial knowledge of SaaS platforms, services, operational best practices, and efficiency improvements
Broad technical application support: Experienced in supporting business applications, desktop and mobile technologies, enterprise systems, databases, ERPs, CRMs, and related business processes
Strong service management capabilities: Demonstrates deep experience in Service Management, Continuous Delivery, and process improvement to enhance operational efficiency and deliver exceptional services
Exceptional leadership abilities: Provides strong organizational, departmental, and client‑focused leadership
Excellent communication skills: Communicates clearly in both written and verbal formats, building trust and strong stakeholder relationships
Leadership under pressure: Maintains effective direction and decision‑making capabilities in high‑pressure situations
Adaptability in dynamic environments: Thrives in continuous change and high‑performance settings, adjusting strategies as needed
Positive organizational influence: Promotes a positive attitude, inspires and motivates teams, and drives execution excellence and departmental success
Benefits
A comprehensive benefits package that supports your well-being.
Company
R.D. Offutt Company
R.D Offutt Company is a family-owned and operated company based in Fargo, ND comprised of business entities in agriculture and construction equipment, farming, real estate and development, and food processing.
Founded in 1964Fargo, North Dakota, US
1001-5000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase