NEOGOV · 1 day ago
DSHS WCF Benefits Application & Transition Program Manager (2025-00559
Thurston County – Olympia, WA
Full-time
Onsite
Senior Level
$80K/yr - $107K/yr
5+ years expNEOGOV is seeking a Benefits Application & Transition Program Manager for the Department of Social and Health Services. This role involves providing strategic direction and operational leadership for benefit application transitions and intake systems, collaborating with various stakeholders to ensure effective service delivery and compliance with program objectives.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Collaborate with the WA Cares business and technology teams on the design, development, testing, implementation, and operations of interfaces that support the intake system and beneficiary transitions
Lead coordination with HCLA , Health Care Authority, Area Agency on Aging (AAA), and Developmental Disability Community Services (DDCS) to ensure WA Cares Fund systems are strategically implemented and maintained within approved timelines and budgets
Provide business and operational subject matter expertise in the design, implementation, and ongoing operations of the benefit application and intake system
Ensure program objectives are met, processes are efficient, and system operations effectively enable service delivery
Develop and maintain business policies and procedures for WA Cares Fund staff on benefits application and intake systems
Develop all necessary plans and project requirements for contractors to deliver maintenance and operations successfully in accordance with contract terms and conditions
Qualification
Required
A bachelor's degree, in public administration, health, social services, or related field, and at least five years of experience working with long-term care planning, assessment, or service delivery
A combination of experience and education for a total of nine years of experience working with long-term care planning, assessments, or service delivery
Demonstrated experience on complex IT projects or systems involving internal and/or external partners and stakeholders
Demonstrated experience working with individuals transitioning from or between services
The ability to work independently and appropriately escalate issues, risks, and situations that require management attention and/or decisions
The ability to lead workgroups to identify and analyze solutions to issues and develop risk mitigation strategies
Preferred
Experience and/or knowledge conducting long-term care assessments
The ability to communicate complex information between the business and technology team in ways that can be understood based on their knowledge level
Excellent organizational skills including the ability to coordinate multiple work products and meet critical deadlines
The ability to use research, data and analysis to create reports and formulate and inform decision making
Experience managing system development and implementation projects within the Washington State environment and working with DSHS Enterprise Technology, WATech, and other state agencies
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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