Citi · 3 days ago
Loan IQ Production Support Specialist Manager - Senior Vice President
Jersey City New Jersey United States
Full-time
Hybrid
Director/Executive
$177K/yr - $265K/yr
15+ years expCiti is a global financial services company, and they are seeking a Senior LoanIQ Production Support Specialist Manager to oversee functional governance and provide expert guidance on the LoanIQ platform. The role involves leading a global team to ensure operational readiness, managing complex loan structures, and collaborating with various stakeholders to enhance platform performance.
BankingFinanceFinancial Services
Responsibilities
Act as the primary LoanIQ SME for complex loan structures, lifecycle events, GL behavior, interest and fee events, and cash‑flow processing
Provide expert guidance on LoanIQ configuration, including lender share changes, restructures, payment events, GL mapping, and upstream /downstream integrations
Lead functional governance for LoanIQ releases, patches, hotfixes, and enhancements to ensure end‑to‑end operational readiness
Conduct impact assessments, drive functional triage, and oversee remediation of product‑related issues
Lead and manage a global team of LoanIQ SMEs, ensuring consistent follow‑the‑sun functional coverage
Define team priorities, manage resource allocations, and ensure delivery of high‑quality functional support and analysis
Mentor and develop SME talent; create knowledge‑sharing structures, training materials, and capability‑building programs
Ensure consistent functional standards, documentation, and best practices across all regions
Serve as the functional liaison between Operations, Technology, and Vendor partners for all LoanIQ‑related matters
Translate production issues into functional enhancements and advise on long‑term product improvements
Participate in global steering committees, governance forums, and design sessions for platform or business initiatives
Act as the functional owner in discussions with Finastra regarding defects, enhancements, and product roadmap alignment
Prioritize product fixes and improvements based on risk, client impact, and strategic relevance
Collaborate with senior stakeholders to shape global platform strategy, adoption plans, and standardization frameworks
Drive transparency in issue escalation, risk reporting, and remediation tracking
Qualification
Required
15+ years of hands‑on experience with Loan IQ including deep functional expertise across multiple modules
Proven experience leading global lending or functional teams
Demonstrated ability to partner with Finastra or similar vendors on defects, enhancements, and roadmap discussions
Strong understanding of wholesale lending operations, credit structures, and lifecycle processing
Senior‑level stakeholder management experience with influence across business and technology functions
Excellent communication skills, with the ability to explain complex functional concepts to diverse audiences
Experience in functional governance, incident analysis, and change management
Strong ability to plan and organize workload effectively
Preferred
Capacity planning and forecasting experience is a plus
Experience with large‑scale lending transformation or platform migration programs preferred
Background in operational controls, data quality, or platform stability
Familiarity with regulatory requirements and financial risk frameworks
Master's degree preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
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2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
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